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MTM Health

Transportation software
Non-emergency medical transportation (NEMT) software
Features
Ease of use
Ease of management
Quality of support
Affordability
Market presence
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Pricing from
Pay-as-you-go
Free Trial unavailable
Free version unavailable
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User industry
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What is MTM Health

MTM Health is a healthcare transportation management platform used to administer and coordinate non-emergency medical transportation (NEMT) and related benefits for health plans and public programs. It supports trip eligibility, scheduling/dispatch coordination with transportation providers, member communications, and reporting for compliance and program oversight. The product is primarily used by payers, state agencies, and transportation networks that need to manage high volumes of medically related rides with policy and documentation requirements.

pros

Purpose-built for NEMT programs

The platform is designed around healthcare transportation workflows such as eligibility verification, benefit rules, and trip authorization. This aligns with payer and agency requirements that are not typically covered by general transportation or fleet tools. It also supports program administration needs such as auditability and standardized reporting across a transportation network.

Network and provider coordination

MTM Health supports coordination across multiple transportation providers rather than focusing only on a single fleet operator. This is useful for organizations that broker rides and need consistent processes for assignment, status updates, and issue handling. It fits environments where trip fulfillment is distributed across contracted providers.

Operational oversight and reporting

The product emphasizes operational visibility for trip performance, service levels, and exceptions. This helps stakeholders monitor utilization, on-time performance, and compliance-related metrics. Compared with generic dispatch systems, the reporting focus is oriented toward healthcare program oversight rather than only vehicle productivity.

cons

Not a general dispatch suite

Organizations looking for broad transportation management features (e.g., freight TMS functions or deep fleet maintenance) may find the scope centered on NEMT administration. Some capabilities commonly found in general transportation platforms may require integration with other systems. Fit depends on whether the buyer is a broker/administrator versus a fleet-first operator.

Integration needs vary by payer

Implementations often depend on connectivity to eligibility systems, claims/encounter workflows, call center tools, and provider systems. The amount of integration work can be significant when data standards and processes differ across programs. Buyers should validate available APIs, data exchange options, and typical implementation timelines for their environment.

Limited public product detail

Compared with some transportation software vendors, detailed technical documentation and feature-level product information is less consistently available in public sources. This can make early-stage evaluation harder without direct vendor engagement. Prospective customers may need demos and reference calls to confirm specific workflow support and configurability.

Plan & Pricing

Pricing model: Contract-based / Pay-as-you-go (usage-based)

Free tier/trial: See 'Free plan' / 'Free trial' fields below.

Examples (all from MTM Health official site):

  • Rhode Island — "Current Transportation Provider Rates" (Schedule A, Compensation effective July 1, 2023): sample rates from MTM's official PDF: Ambulatory (Tier 1) — $17.75 per one-way trip; per-mile (5.01+ miles) $1.75/mile. Wheelchair (Tier 1) — $28.50 per one-way trip; per-mile $2.50/mile. Stretcher (Tier 1) — $175.00 per one-way trip; per-mile $4.50/mile. Bariatric Stretcher (Tier 1) — $300.00 per one-way trip; per-mile $4.50/mile. Tier 2 (pickup >40.1 miles) shows higher base and per-mile rates (e.g., Ambulatory Tier 2 base $19.06; per-mile $3.06)..

  • Nevada — Gas Mileage Reimbursement (GMR) for members: $0.21 per mile (effective January 2024)..

  • Provider contracting language on multiple state pages (e.g., Idaho, Rhode Island) states that provider rates are either provided in state-specific "Current Transportation Provider Rates" documents or are "discussed and determined with transportation providers on an individual basis." This indicates pricing is contract- and program-specific rather than a public, fixed subscription..

  • MTM Health operates via managed contracts with state agencies and health plans (examples on site include contract award notices showing annual contract values, e.g., Wisconsin contract ~ $54 million). These are procurement/contract values rather than a standard SaaS subscription price.

Discounts / notes: Pricing and provider reimbursement rates vary by state, service type (ambulatory, wheelchair, stretcher, bariatric), mileage bands, time of day (after-hours), and group/door-to-door service. Many state pages link to provider rate schedules or indicate rates are set per contract.

Summary: MTM Health does not publish a single public subscription/tiered price for their NEMT management or MTM Link platform. Instead, pricing is handled contractually (state/plan contracts) and reimbursement rates for transportation providers are provided in state-specific schedules or negotiated individually.

Seller details

MTM, Inc. (MTM Health)
St. Louis, Missouri, USA
1995
Private
https://www.mtm-inc.net/
https://x.com/mtm_inc
https://www.linkedin.com/company/mtm-inc-/

Tools by MTM, Inc. (MTM Health)

MTM Health
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