QTS Data Centers
Data center infrastructure management (DCIM) software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Pay-as-you-go
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What is QTS Data Centers
QTS Data Centers is a data center provider that offers colocation, hyperscale, and related infrastructure services, along with operational tooling used to manage facilities capacity, power, cooling, and customer deployments. It targets enterprises and cloud/hyperscale customers that need outsourced data center space and operations rather than a standalone DCIM software platform. In DCIM contexts, QTS is most often evaluated as a managed service and facility operator with portals and reporting tied to QTS sites, not as vendor-neutral software deployed across third-party data centers.
Integrated facilities operations
QTS operates the physical data center environment and the associated operational processes for power, cooling, space, and security. This can reduce the need for customers to deploy and maintain their own DCIM stack for those sites. It also centralizes responsibility for capacity planning and incident response within the provider’s operating model.
Colocation and hyperscale focus
The offering aligns to customers that need large-scale deployments, standardized builds, and repeatable expansion within the provider’s footprint. For organizations prioritizing speed of deployment and facility availability, a provider-led model can be simpler than integrating multiple DCIM and monitoring tools. It is particularly relevant when the primary requirement is space/power delivery rather than cross-estate IT asset governance.
Customer portal and reporting
Customers typically receive site-specific visibility for orders, inventory/cabinets, power usage, and service requests through provider tooling. This supports operational workflows such as access requests, remote hands, and billing-related reporting. For teams managing outsourced facilities, these workflows can be more immediately useful than generic DCIM features.
Not a standalone DCIM product
QTS is primarily a data center services provider, not a vendor-neutral DCIM software vendor. Organizations seeking to deploy DCIM across multiple providers or on-prem sites may find the tooling limited to QTS facilities. This can create gaps for unified asset, capacity, and change management across a heterogeneous estate.
Limited cross-tool integrations
Provider portals and operational systems often integrate less deeply with third-party IT operations, CMDB, and virtualization management stacks than dedicated infrastructure management platforms. As a result, customers may still need separate tools for end-to-end dependency mapping, application-to-infrastructure relationships, or automated remediation. Integration capabilities can vary by contract and service scope.
Portability and data ownership constraints
Operational data, workflows, and reporting are typically optimized for the provider’s environment and processes. If a customer migrates workloads to other facilities, equivalent visibility and historical reporting may not transfer cleanly. This can increase switching costs compared with maintaining an independent DCIM system of record.
Plan & Pricing
Pricing model: Pay-as-you-go Free tier/trial: No free plan or time-limited trial stated on the official site (see notes). Example costs (official rate cards / catalog items found on QTS official site):
- QTS SmartCam — $525.00 per camera Monthly Recurring Charge (MRC). (Includes setup, installation, SDP access to live streams, video events and event logs, and 90 days of video storage).
- SmartCam – Extended Retention — $120.00 per camera MRC (180 days storage) (listed on SmartCam catalog).
- QTS SmartCart — Subscription Usage: $180.00 per hour (billed per session; 15-minute billing increment). Ad Hoc Requests: $200.00 per hour (15-minute increment). Expedite Fee: $400.00 per session. (SmartCart rate card).
- Environmental Sensors — Monitoring: $400.00 Monthly Recurring Charge (MRC) (includes setup, installation, monitoring and display access to QTS SDP). Sensor Addition: $8.00 per sensor MRC (temperature/humidity sensor & integration).
- Compliance Services (examples from Compliance catalog): Customer Facilities Audit (Virtual) — One Time Charge (OTC) $10,000 per Event. Compliance/Information Security Questionnaire Support — OTC $2,500 per Event.
- Remote Hands: QTS directs customers to contact their Sales Representative or Operations Support Center for Remote Hands rates (no public rate card beyond SmartCart/SmartCam items; contact sales).
- Colocation / SDP / SDP-based DCIM capabilities: QTS describes its Service Delivery Platform (SDP) and colocation solutions but does not list public pricing — contact sales/request a demo.
Discounts / notes:
- Some services state that if a customer has a contracted rate, that contracted rate will be honored even if different from the displayed SDP billing window (e.g., SmartCart note).
- Many core services (colocation, SDP access, custom suites, remote hands beyond SmartCart) require contacting sales; pricing is not publicly listed on the site.
Seller details
QTS Realty Trust, Inc.
Overland Park, Kansas, United States
1999
Public
https://www.qtsdatacenters.com/
https://x.com/QTSDataCenters
https://www.linkedin.com/company/qts-data-centers
