RapidScale Managed Microsoft 365
User provisioning and governance tools
Identity management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$10.23 per user per month
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What is RapidScale Managed Microsoft 365
RapidScale Managed Microsoft 365 is a managed service offering that helps organizations deploy, operate, and support Microsoft 365 tenant services, including identity-related configuration and user lifecycle administration. It targets IT teams that want outsourced administration for Microsoft 365, often alongside broader managed IT and security operations. The service typically bundles ongoing monitoring, help desk support, and change management for Microsoft 365 environments rather than providing a standalone identity platform.
Managed operations for M365
Provides ongoing administration and support for Microsoft 365, reducing day-to-day operational burden on internal IT. This can include routine tenant management tasks, configuration changes, and troubleshooting. For organizations that lack specialized Microsoft 365 expertise, a managed model can improve consistency of execution compared with ad hoc internal coverage.
Service-led governance assistance
Can support governance processes around user access and Microsoft 365 configuration through documented procedures and operational controls. This is useful when organizations need repeatable onboarding/offboarding execution and standardized change handling. Compared with tool-only approaches, a managed service can add human review and operational accountability.
Fits broader IT outsourcing
Aligns with organizations that prefer a single provider for Microsoft 365 operations plus adjacent managed IT services. This can simplify vendor management and escalation paths for identity-adjacent issues (e.g., account lockouts, MFA enrollment support, mailbox access problems). It is often a practical option for mid-market teams that prioritize operational coverage over building an internal Microsoft 365 admin function.
Not a standalone IAM platform
The offering centers on managing Microsoft 365 rather than delivering a dedicated identity governance or CIAM product. Capabilities depend heavily on what Microsoft 365 and associated Microsoft identity services provide, plus the provider’s operational processes. Organizations needing advanced identity analytics, deep app-connector ecosystems, or extensive policy automation may require additional software.
Limited product transparency
As a managed service, feature depth, SLAs, and included tasks can vary by contract and service tier. Buyers may need detailed statements of work to confirm what is covered for provisioning, access reviews, and audit support. This can make direct, apples-to-apples comparison with packaged identity tools harder.
Dependency on provider workflows
Operational changes and access-related requests typically flow through the provider’s ticketing and change processes. That can introduce lead times compared with in-house administration or self-service automation. It can also create switching costs if documentation, runbooks, and tenant knowledge are primarily held by the service provider.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Microsoft 365 Business Basic | $10.23 per user/month | Expert Management Services, 50 GB mailbox, 1 TB OneDrive storage & sharing, HD video conferencing, Office Online, Mobile Office; RapidScale-managed with 99.9% SLA. |
| Microsoft 365 Business Standard | $19.19 per user/month | All Business Basic features plus fully installed Office on up to 5 devices (desktop, mobile, tablets). |
| Microsoft 365 Business Premium | $29.43 per user/month | All Business Standard features plus Windows 10 Professional, Intune, Advanced Threat Protection, Exchange Online Archiving, Azure Information Protection; adds enhanced security & device management. |
Notes: Prices shown on RapidScale Store "Microsoft Office Catalog" (store.rapidscale.net). RapidScale’s managed Microsoft 365 offering also advertises free migration when customers commit to a 36-month term (per RapidScale product pages).
Seller details
Cox Communications, Inc.
Irvine, California, United States
2008
Subsidiary
https://www.rapidscale.net/
https://x.com/rapidscale
https://www.linkedin.com/company/rapidscale
