SeeClickFix C11 CRM
Citizen request software
Public sector software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is SeeClickFix C11 CRM
SeeClickFix C11 CRM is a citizen request management platform used by local governments to intake, route, and track non-emergency service requests (e.g., potholes, graffiti, missed trash pickup). It supports requests submitted through web and mobile channels and provides staff workflows for triage, assignment, status updates, and closure. The product emphasizes resident-facing transparency (status visibility and notifications) alongside internal case management and reporting for municipal service teams.
Multi-channel citizen intake
The platform supports citizen submissions via mobile and web interfaces, enabling residents to report issues with location and descriptive details. This reduces reliance on phone-only intake and standardizes the information captured at creation. It also helps agencies consolidate requests into a single queue for operational teams.
Workflow-based request routing
C11 CRM provides internal tools to categorize requests, assign them to departments or crews, and track status through completion. Staff can manage duplicates, add internal notes, and communicate updates back to residents. This aligns with common public works and constituent services workflows where accountability and handoffs matter.
Resident-facing status transparency
The product is designed to share request status and progress updates with the requester, supporting service transparency expectations in local government. Notifications and visible status changes can reduce follow-up calls and emails. This is particularly useful for high-volume, repetitive issue types where residents want confirmation and closure.
Limited depth for complex permitting
C11 CRM focuses on non-emergency service requests rather than end-to-end regulatory permitting and licensing. Agencies that need deeply configurable permitting workflows, plan review, inspections, and fee collection may require additional systems. This can lead to a multi-application environment for jurisdictions with broad regulatory scope.
Integration needs vary by agency
Municipalities often need integrations with GIS, asset management, work order, and ERP systems to avoid duplicate data entry. The level of effort and available connectors can vary depending on the agency’s existing stack and desired automation. Where integrations are limited or require custom work, staff may rely on manual processes.
Reporting may require tuning
Operational reporting typically needs careful configuration of categories, departments, and service-level definitions to produce consistent metrics. Without governance on taxonomy and intake standards, dashboards can become difficult to compare across teams or time periods. Agencies may need ongoing administrative effort to keep analytics aligned with policy and operations.
Plan & Pricing
Pricing model: Custom / Quote-based (contact sales) Public pricing: No public pricing tiers, per-user rates, or usage-based prices are published on the vendor's official website. Customers are asked to request a custom pricing estimate via the CivicPlus "Request Custom Pricing" page. Bundling/discounts: CivicPlus references bundle discounts when SeeClickFix 311 CRM is bundled with other CivicPlus solutions (e.g., Community Growth & Safety bundle), but does not publish discount amounts publicly. Notes: Product brochures and fact sheets (SeeClickFix 311 CRM) are available for download but require submitting a contact form; pricing details are not exposed in those materials on the website.
Seller details
CivicPlus, LLC
Manhattan, Kansas, USA
1999
Private
https://www.civicplus.com/
https://x.com/CivicPlus
https://www.linkedin.com/company/civicplus/
