SocialPilot Reviews
Review management software
E-commerce software
AI reviews tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$25.50 per month
Free TrialFree version
Small
Medium
Large
- Accommodation and food services
- Education and training
- Real estate and property management
What is SocialPilot Reviews
SocialPilot Reviews is a review management product used to request, collect, monitor, and respond to customer reviews across supported review sites and business locations. It targets small and mid-sized businesses and agencies that manage reputation for one or multiple brands. The product emphasizes centralized inbox-style workflows, review request automation, and reporting to track review volume and ratings over time.
Centralized review monitoring
The product consolidates incoming reviews into a single interface to support faster triage and response. This is useful for teams that manage multiple locations or multiple client accounts. Centralization reduces the need to log into each review platform separately and helps standardize response workflows.
Review request automation
SocialPilot Reviews supports sending review requests to customers to increase review volume. Automation helps teams operationalize post-purchase or post-service outreach without manual follow-ups. This aligns with common reputation-management workflows used by local businesses and service providers.
Multi-location reporting
The product provides reporting on ratings and review activity over time, which supports performance tracking by location or brand. Agencies can use these reports to demonstrate progress and identify locations that need attention. Reporting also helps prioritize operational improvements based on recurring feedback themes.
Limited e-commerce depth
While it can support review collection and reputation workflows, it is not positioned as a full e-commerce reviews and UGC suite. Capabilities such as on-site review widgets, rich merchandising integrations, and advanced syndication are typically deeper in dedicated e-commerce review platforms. Businesses focused on storefront conversion optimization may need additional tooling.
AI features not well-defined
The product is sometimes associated with AI review tooling, but publicly verifiable details on AI-driven capabilities (for example, automated response generation, sentiment classification, or topic clustering) may be limited or unclear depending on the plan and documentation. Buyers evaluating AI-specific requirements may need a detailed feature confirmation and examples. This can add time to procurement and proof-of-concept evaluation.
Integration scope may vary
Review management value depends heavily on which review sources, CRMs, and messaging tools are supported. If a business relies on niche industry directories or requires deep integrations into e-commerce platforms and help desks, coverage may be insufficient. Teams should validate supported sources, API availability, and any limits on locations, users, or accounts.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | Free (Free for 1 brand & 1 location) | 100 email credits/month; Multiple review platforms; Review request campaigns; AI-powered replies; Review alerts; Direct customer feedback; Integrations; Single location; No credit card required. |
| Pro | $30/mo (billed monthly) OR $25.50/mo (billed annually — Save 15%) | Unlimited brands; 3 locations (plus unlimited add‑ons); 5,000 email credits/month; Unlimited user access; Team & client management; CRM & Zapier integrations; AI‑powered replies in 40 languages; Free listings management included; No credit card required for trial. |
Additional official pricing notes & add‑ons (from SocialPilot official site):
- Additional locations: $10 per location per month.
- Additional email credits: available as bundles of 1,000 credits for $10 per bundle; auto‑replenishment option available.
- Taxes: listed prices are before taxes; taxes may be added based on local laws.
- Free trial: site banners reference a Free 14‑day trial and the help text references a 100‑credit trial to test the platform.
Seller details
SocialPilot Solutions LLP
Ahmedabad, Gujarat, India
2014
Private
https://www.socialpilot.co/
https://x.com/socialpilot_co
https://www.linkedin.com/company/socialpilot/
