Solutions by Text
SMS marketing software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Solutions by Text and its alternatives fit your requirements.
Contact the product provider
Free Trial unavailableFree version unavailable
Small
Medium
Large
-
What is Solutions by Text
Solutions by Text is an SMS-based customer communications platform focused on compliant texting for financial services and other regulated industries. It supports use cases such as payment reminders, collections, customer service messaging, and two-way conversational texting. The product emphasizes consent management and regulatory alignment (e.g., TCPA-focused workflows) alongside integrations to business systems used by lenders and servicers.
Regulated-industry SMS workflows
The platform is designed around common financial services messaging scenarios such as payment reminders, delinquency outreach, and customer support. It supports two-way texting, which enables agents or automated workflows to handle replies rather than only sending broadcasts. This focus can reduce the amount of customization needed compared with general-purpose SMS marketing tools.
Consent and compliance features
Solutions by Text centers opt-in/opt-out handling and consent capture, which is important for organizations operating under TCPA and related requirements. It provides controls intended to help standardize compliant messaging practices across teams. For regulated senders, these capabilities can be more relevant than the campaign-centric features emphasized by many marketing automation suites.
Integration-oriented deployment
The product is positioned to integrate with servicing, collections, and customer engagement systems so texting can be embedded into existing workflows. This can support operational use cases where SMS is triggered by account events rather than marketing segments. Integration-led deployment is often a requirement for lenders and servicers that need system-of-record alignment.
Less suited for broad marketing
Organizations looking for multi-channel marketing automation (email-first journeys, landing pages, ad audiences, and deep CRM marketing features) may find the product narrower in scope. Its strengths align more with account-based and service/collections messaging than with full-funnel campaign management. Teams may still need a separate marketing automation platform for non-SMS channels.
Financial services focus may limit fit
Companies outside lending, servicing, or other regulated customer-account workflows may not benefit from the product’s specialized feature set. If the primary need is simple promotional texting or lightweight appointment reminders, the implementation may feel heavier than necessary. Fit depends on whether compliance and account-triggered messaging are core requirements.
Pricing and packaging opacity
Like many enterprise-oriented messaging providers, pricing is often quote-based and can vary by volume, compliance requirements, and integration scope. This can make early-stage comparison shopping harder than with self-serve SMS tools that publish transparent tiers. Procurement may require a longer evaluation cycle to validate total cost and implementation effort.
Plan & Pricing
No public pricing or tiered plans found on the official Solutions by Text website. The site requires contacting sales or booking a demo; there are no published subscription plans, prices, or usage-based rates on the vendor site.
