LiveChat
Agentic AI software
AI agents
AI customer support agents software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if LiveChat and its alternatives fit your requirements.
$19 per person per month
Free Trial
Free version unavailable
Small
Medium
Large
- Accommodation and food services
- Retail and wholesale
- Information technology and software
What is LiveChat
LiveChat is a customer support and sales chat platform that provides live messaging on websites and in-app channels, with tools for routing, agent productivity, and reporting. It targets support and customer-facing teams that need real-time chat, ticketing-style workflows, and integrations with CRM and help desk systems. The product includes AI features (such as chat assistance and automation) alongside human-agent chat, and it is commonly deployed as a widget embedded on web properties.
Mature live chat operations
LiveChat focuses on real-time customer messaging with core capabilities such as chat routing, agent assignment, canned responses, and conversation history. It supports operational controls that teams typically need for day-to-day support coverage, including staffing and performance reporting. This makes it a practical fit for organizations prioritizing live chat as a primary support channel.
Broad integration ecosystem
LiveChat integrates with common business systems used by support and revenue teams, including CRM, help desk, and e-commerce platforms. These integrations help teams pass context (customer identity, orders, account data) into chat and push outcomes back to systems of record. This reduces manual copy/paste work compared with standalone chat tools.
AI-assisted agent workflows
LiveChat includes AI capabilities that can assist with handling conversations and automating parts of the support workflow. This can reduce agent effort for repetitive questions and improve consistency when teams maintain a knowledge base or predefined content. For teams evaluating AI customer support agents, it offers a path to add automation without replacing human chat entirely.
Not a full agentic platform
LiveChat is primarily a customer messaging product rather than a general-purpose agentic AI platform. Organizations looking for multi-step autonomous agents that execute actions across many internal systems may find the agentic depth limited. More complex orchestration often requires additional tooling or custom development.
Automation depends on setup
AI and automation outcomes depend heavily on configuration, content quality, and integration completeness. Without well-maintained FAQs/knowledge content and clear routing rules, automation may deflect fewer contacts and still require human intervention. Teams should plan for ongoing tuning rather than a one-time deployment.
Channel and suite coverage varies
LiveChat centers on web chat and related messaging workflows, and broader omnichannel coverage (voice, social, advanced outbound) may require add-ons or other products. Companies seeking an all-in-one customer engagement suite may need to combine LiveChat with separate tools for adjacent channels. This can increase total cost and administrative overhead.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $19 per user/month (billed annually) — $25 per user/month (billed monthly) | Text Intelligence; track up to 100 visitors; 1 recurring campaign; 60-day chat history; basic widget customization; 24/7/365 support; 1 user. |
| Team | $49 per user/month (billed annually) — $59 per user/month (billed monthly) | Everything in Starter, plus: track up to 400 visitors; unlimited campaigns; unlimited chat history; full widget customization; basic reporting; unlimited users. |
| Business | $79 per user/month (billed annually) — $89 per user/month (billed monthly) | Everything in Team, plus: track up to 1000 visitors; work scheduler; staffing prediction; on-demand & advanced reporting; agent performance; SMS and Apple Messages for Business. |
| Enterprise | Custom pricing | Contact sales for Enterprise (dedicated account manager, onboarding, white‑label widget, SSO, HIPAA compliance, SLAs, professional services, etc.). |
| ChatBot (AI add‑on) | Starts at $52 per month (billed annually) | AI chatbot add‑on for automated/routine tasks; separate add‑on pricing and credit details on vendor site. |
Seller details
LiveChat, Inc.
Wrocław, Poland
2002
Public
https://www.livechat.com/
https://x.com/livechat
https://www.linkedin.com/company/livechat/
