Thirdlane Connect
Screen sharing software
Business instant messaging software
UCaaS platforms
Video conferencing software
VoIP providers
Team collaboration software
Internal communications software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Thirdlane Connect
Thirdlane Connect is a unified communications application that combines business calling, video meetings, team messaging, and screen sharing in a single client. It is used by small to mid-sized organizations and service providers that want a white-label or provider-delivered UC experience for internal collaboration and customer communications. The product typically pairs with Thirdlane’s PBX/telephony services to provide softphone calling, conferencing, and chat across desktop and mobile devices. It emphasizes multi-tenant and branding options for partners alongside standard UC features for end users.
All-in-one UC client
The application brings VoIP calling, video conferencing, business messaging, and screen sharing into one interface. This reduces the need to deploy separate tools for meetings, chat, and telephony. It supports common day-to-day workflows such as internal chat, ad hoc calls, and scheduled meetings. For organizations standardizing on a single UC client, this can simplify user onboarding and support.
Provider and white-label fit
Thirdlane Connect is commonly positioned for service providers and resellers that deliver UC services to multiple customer organizations. Multi-tenant and branding/packaging options are relevant for partners that need to present the service under their own identity. This can be useful when compared with products that are primarily sold as a single-vendor, single-brand workplace suite. It also aligns with deployments where the UC stack is operated by a partner rather than directly by the end customer.
Cross-platform end-user access
Thirdlane Connect is available for typical end-user environments (desktop and mobile), enabling calling and collaboration from different devices. This supports hybrid work patterns where users move between office and remote locations. Having a consistent client across devices helps reduce training overhead and improves continuity for messaging and calls. It also supports softphone use cases where desk phones are optional.
Best with Thirdlane stack
The product is most straightforward when used alongside Thirdlane’s telephony/PBX services and related components. Organizations that want to keep an existing PBX, SIP trunking provider, or meeting platform may face integration or migration work. This can limit flexibility for buyers seeking a plug-in client that works equally well across many third-party UC back ends. Fit and effort depend on the current telephony architecture.
Feature depth varies by module
While it covers calling, meetings, messaging, and screen sharing, the depth of each module may not match specialized tools focused on a single function. Teams with advanced requirements (e.g., large-scale webinars, extensive meeting analytics, or complex collaboration governance) may need additional products or higher-tier services. This can increase administrative complexity if multiple tools are introduced. Buyers should validate module capabilities against their specific use cases.
Smaller ecosystem and integrations
Compared with larger workplace suites, Thirdlane Connect typically has a smaller third-party integration marketplace and fewer prebuilt connectors. Organizations that rely heavily on integrations with CRM, ITSM, or productivity platforms may need custom work or partner assistance. This can affect time-to-value for automation and workflow integration. Integration availability should be confirmed for the target applications.
Plan & Pricing
Thirdlane Connect is not offered as a standalone paid subscription on Thirdlane's official site. It is included with Thirdlane Business PBX and Thirdlane Multi-Tenant PBX licenses; the vendor does not publish standalone Connect pricing. Officially-published optional support packages (pricing) are listed below:
| Support package | Price |
|---|---|
| Thirdlane Support - 1 hour | $200.00 |
| Thirdlane Support - 5 hours | $875.00 |
| Thirdlane Support - 10 hours | $1,500.00 |
| Thirdlane Support - 20 hours | $2,500.00 |
Notes:
- Thirdlane Connect is distributed with Thirdlane Business Phone System and Thirdlane Multi-Tenant PBX at no additional cost for customers/partners with active licenses.
- The vendor does not publish per-user or per-seat pricing for Thirdlane PBX licenses on the official site; customers are directed to contact sales or reseller partners for license/pricing details.
- A 14-day product trial of the Thirdlane platform (which includes Thirdlane Connect functionality) is documented by the vendor.
Seller details
Thirdlane Technologies, LLC
Private
https://www.thirdlane.com/
https://www.linkedin.com/company/thirdlane/
