Unisys Experience-as-a-Service (XaaS)
Digital employee experience (DEX) management software
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What is Unisys Experience-as-a-Service (XaaS)
Unisys Experience-as-a-Service (XaaS) is a managed digital workplace offering that combines endpoint and service-desk telemetry, experience analytics, and operational services to monitor and improve employee IT experience. It targets IT operations, end-user computing (EUC), and service management teams that need visibility into device health, application performance, and support outcomes across distributed workforces. The offering is positioned as an outcome-based service rather than a standalone DEX tool, with Unisys providing ongoing monitoring, reporting, and remediation support.
Managed service delivery model
The product is delivered as a service, which can reduce the internal effort required to stand up and operate a DEX program. Organizations that lack dedicated EUC analytics staff can offload monitoring, reporting, and operational follow-through to Unisys. This model can be useful when DEX is part of a broader workplace outsourcing or managed services arrangement.
Combines telemetry with operations
XaaS ties experience signals (device, application, and support data) to operational processes such as incident/problem management and remediation workflows. This can help teams move from identifying experience issues to executing fixes and tracking outcomes. The approach aligns DEX metrics with service delivery performance rather than treating analytics as a separate toolset.
Enterprise workplace integration focus
Unisys typically delivers XaaS in environments that require integration with existing endpoint management and ITSM ecosystems. This can support standardized reporting across regions, business units, and device fleets. For enterprises already using Unisys workplace services, XaaS can fit into established governance and service-level reporting structures.
Less tool-centric transparency
Because XaaS is packaged as a service, customers may have less direct control over configuration, data models, and day-to-day tuning than with a standalone DEX platform. The depth of self-service analytics and customization can depend on the contracted scope and delivery model. Organizations that want full in-house ownership of DEX instrumentation and dashboards may find the model less flexible.
Feature set depends on scope
Capabilities can vary based on which underlying technologies and integrations are included in the engagement. This can make it harder to compare feature-by-feature against dedicated DEX products that publish a consistent platform roadmap. Buyers may need to validate exactly which data sources, automation actions, and reporting deliverables are included in their contract.
Potential vendor lock-in risk
When DEX analytics, operations, and remediation are bundled into a managed service, switching providers can require reworking processes, integrations, and reporting baselines. Data portability and continuity of experience metrics should be clarified up front. This is particularly relevant if XaaS becomes embedded in broader workplace outsourcing arrangements.
Plan & Pricing
No public pricing available on Unisys official product pages. Unisys Experience-as-a-Service (XaaS) is presented as an enterprise managed service with no tiered or usage-based pricing published on the vendor site. Customers are directed to contact Unisys for solution details and procurement.
Suggested display for FitGap:
| Plan | Price | Key features & notes |
|---|---|---|
| Unisys Experience-as-a-Service (XaaS) | Custom / Contact Unisys | Enterprise-managed DEX solution; pricing not published on Unisys website; likely requires statement of work (SOW) and contract negotiation |
Seller details
Unisys Corporation
Blue Bell, Pennsylvania, USA
1986
Public
https://www.unisys.com/
https://x.com/Unisys
https://www.linkedin.com/company/unisys/
