Amazon Chime Voice Connector
VoIP providers
Call recording software
- Features
- Ease of use
- Ease of management
- Quality of support
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Pay-as-you-go
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- Information technology and software
- Media and communications
- Public sector and nonprofit organizations
What is Amazon Chime Voice Connector
Amazon Chime Voice Connector is a cloud-based SIP trunking service that connects an organization’s on-premises or hosted PBX/contact center systems to the public telephone network using Amazon Web Services. It is used by IT and telecom teams to provide inbound and outbound calling, consolidate carrier connectivity, and manage voice routing through AWS. The service focuses on programmable, API-driven telephony connectivity rather than a full end-user UC client, and it integrates with other AWS services for security, monitoring, and automation.
Elastic SIP trunking on AWS
Voice Connector provides SIP trunking capacity that scales without purchasing fixed circuits or managing physical carrier handoffs. It supports common enterprise telephony scenarios such as DID management, inbound/outbound calling, and routing to existing PBX or contact center platforms. This fits organizations that already operate voice infrastructure and want cloud-based PSTN connectivity. It is positioned more as a carrier/trunk layer than an all-in-one calling application.
API and automation friendly
The service is managed through AWS consoles and APIs, which supports infrastructure-as-code and operational automation. Teams can integrate provisioning and configuration into existing AWS workflows and governance models. This is useful for organizations standardizing on AWS tooling for change control and repeatable deployments. It can reduce manual telecom administration compared with GUI-only providers.
AWS security and monitoring integration
Voice Connector aligns with AWS identity, logging, and monitoring patterns, including IAM-based access control and CloudWatch visibility. This helps centralize operational telemetry and access management for voice connectivity alongside other AWS workloads. It also supports encryption options for SIP signaling and media in typical deployments. These capabilities are relevant for regulated environments that require auditable controls.
Not a full phone system
Voice Connector is primarily a SIP trunking service and does not replace a PBX, contact center, or end-user softphone by itself. Organizations typically need additional telephony platforms for features like IVR design, agent desktops, advanced call flows, and user administration. Buyers comparing it to bundled VoIP suites may find they must assemble more components. This increases solution design and integration effort.
Call recording is not turnkey
While the product is often used in architectures that include recording, recording is not a simple built-in feature comparable to dedicated call recording applications. Implementations commonly require SIPREC-compatible recording systems or custom integrations with other services for storage, retention, and retrieval. Compliance features such as legal hold, redaction, and supervised access typically require additional tooling. This can add cost and operational complexity for recording-heavy use cases.
Telecom configuration complexity
Deployments require SIP expertise, including SBC configuration, codec and NAT considerations, and carrier-style troubleshooting. Number management, routing, and failover design can be more technical than with end-to-end hosted calling providers. Global PSTN coverage and local regulatory requirements may necessitate careful planning by region. Smaller teams without telecom engineering resources may find implementation challenging.
Plan & Pricing
Pricing model: Pay-as-you-go Billing increments: Billed in 6-second increments at 1/10 of the per-minute rate (6-second minimum). Free tier/trial: No permanently free Voice Connector tier or time-limited trial found on AWS product pages for Voice Connector (calls to other Voice Connector customers are free of charge).
Example costs (US):
- Outbound calling (US destinations): $0.0048 per minute.
- Inbound calling (US, toll): $0.002216 per minute.
- Inbound calling (US, toll‑free): $0.011910 per minute.
- Phone numbers (US) — example monthly rental: $1.00 per number per month.
- Streaming (Voice Connector audio or SIPREC to Amazon Kinesis Video Streams): $0.0028 per minute (additional to inbound/outbound call charges).
Notes:
- Rates shown are charges from Amazon Chime Voice Connector only; local telco/toll charges and other AWS service charges (e.g., Kinesis Video Streams, Transcribe, S3, Lambda) may apply.
- AWS exposes Voice Connector pricing programmatically via the AWS Price List API for up-to-date, region- and destination-specific rates.
Seller details
Amazon Web Services, Inc.
Seattle, Washington, USA
2006
Subsidiary
https://aws.amazon.com/
https://x.com/awscloud
https://www.linkedin.com/company/amazon-web-services/
