Appbot
Online reputation management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$49 per month
Free Trial
Free version unavailable
Small
Medium
Large
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What is Appbot
Appbot is an app review and ratings analytics platform that helps teams monitor, analyze, and respond to user feedback from mobile app stores. It is used by product, customer support, and marketing teams to track sentiment, identify recurring issues, and prioritize improvements based on review themes. The product focuses on app-store reputation workflows such as review aggregation, tagging/categorization, alerts, and reporting across apps and markets.
App store review aggregation
Appbot centralizes reviews and ratings from major app stores into a single workspace. This reduces manual checking across multiple store listings, countries, and apps. Teams can use consolidated views to spot spikes in negative feedback and track rating changes over time.
Feedback analysis and tagging
The platform supports categorizing reviews to surface themes such as bugs, feature requests, and usability issues. This helps product teams quantify recurring topics and connect qualitative feedback to roadmap discussions. Compared with broader reputation tools, the feature set is oriented to app-store specific feedback rather than general local business reviews.
Response and alert workflows
Appbot provides workflows to help teams respond to reviews and manage follow-up, including notifications for new reviews or rating changes. This supports faster triage for high-severity complaints and coordinated responses across team members. Reporting helps track response activity and reputation trends over time.
Narrow scope beyond app stores
Appbot is primarily designed for mobile app store reviews and ratings. Organizations needing a single system for social listening, web review sites, or local listings management may require additional tools. This can increase operational complexity if reputation management spans multiple channels.
Advanced analytics depth varies
While the product supports categorization and trend reporting, deeper capabilities such as multi-source customer intelligence, complex attribution, or extensive BI-style customization may be limited compared with broader analytics platforms. Some teams may need exports or integrations to perform advanced analysis. The usefulness of insights also depends on consistent tagging and workflow discipline.
Integration requirements for teams
Connecting review insights to issue trackers, customer support systems, or data warehouses may require configuration and ongoing maintenance. If required integrations are not available out of the box, teams may rely on APIs or middleware. This can be a constraint for organizations with strict workflow or compliance requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Small | $49 per month (annual) • $59 per month (monthly) | 1 user; up to 5 tracked sources; App Ratings Over Time; Review Sentiment; Topics, Tags & Custom Topics; Custom Dashboards; Integrations (Slack, Teams, etc.). |
| Medium | $99 per month (annual) • $119 per month (monthly) | 3 users; up to 40 tracked sources; all Small features plus Compare Apps; suited for small teams. |
| Large | From $166 per month (annual) • From $219 per month (monthly) | 7+ users; 100+ tracked sources; all standard features plus CSV & Excel export, Reply in Appbot, Reply in integrations, Unlimited Auto Replies, Optional API access. Pricing shown as "From" and scales with seats/sources. |
| Premium | From $479 per month (annual only) | 20+ users; 100 tracked sources (base); SSO; Invoice billing (available); API; Tableau connector; customized scaling (seats, sources, translations). Contact sales to enquire. |
Notes: All prices shown in USD. Large and Premium plans can be customized (additional seats/sources/translations) and Premium requires contacting Appbot for an enquiry. Annual billing offers savings (site indicates up to ~25-33% depending on plan).
