AT&T Collaborate
UCaaS platforms
VoIP providers
Call center infrastructure (CCI) software
Cloud PBX platforms software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$25 per user per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Real estate and property management
- Banking and insurance
- Professional services (engineering, legal, consulting, etc.)
What is AT&T Collaborate
AT&T Collaborate is a unified communications service that provides cloud-based voice calling, audio/video conferencing, and team collaboration capabilities for business users. It is used by organizations that want a carrier-provided communications stack for internal meetings and day-to-day calling, with options to integrate with existing telephony and network services. The product is positioned as part of AT&T’s broader business communications portfolio, emphasizing managed service delivery and enterprise procurement models.
Carrier-managed service delivery
AT&T provides the service within a telecom operator context, which can simplify contracting, billing, and support for customers already buying network services from the same vendor. This model can be attractive for enterprises that prefer a single provider for connectivity and communications. It also aligns with organizations that want a managed approach rather than assembling multiple vendors.
Broad UC feature coverage
The platform focuses on core UC needs such as business calling and conferencing, supporting common internal collaboration use cases. For teams that primarily need meetings and voice services, it can reduce the need to deploy separate point solutions. This makes it suitable for standardizing communications across distributed users.
Enterprise procurement fit
AT&T’s enterprise sales and service structure supports large-account purchasing, governance, and rollout planning. Organizations with formal vendor management processes may find it easier to source and manage through established telecom procurement channels. This can be beneficial when communications services must align with corporate network and security policies.
Contact center depth varies
While the product is associated with business communications, its contact center and call-center-infrastructure capabilities may not match the depth of specialized cloud contact center platforms. Advanced requirements such as sophisticated workforce engagement, deep omnichannel routing, and extensive AI tooling may require additional AT&T offerings or third-party products. Buyers should validate which contact center functions are native versus add-ons or integrations.
Integration ecosystem less transparent
Compared with platforms that publish extensive app marketplaces and developer tooling, available integrations and APIs can be less straightforward to evaluate without vendor engagement. This can increase discovery time for teams that rely on CRM/helpdesk integrations and custom workflows. Prospective customers should confirm supported integrations, API coverage, and any professional services dependencies.
Potential complexity in packaging
Telecom-led UC offerings often involve multiple bundles, contract terms, and service components (e.g., seats, calling plans, numbers, network services). This can make total cost and feature comparability harder versus simpler per-user SaaS packaging. Organizations should request a detailed bill of materials and clarify what is included in base licensing versus optional services.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $25/mo per user (plus taxes & fees) | Unified chat, SMS, fax, HD video calls, AI features; includes toll-free 1,000 min/mo; up to 100 meeting participants; fully featured mobile & desktop apps. |
| Premium | $35/mo per user (plus taxes & fees) | Complete communications suite with AI Assistant included (no extra cost on Premium), higher toll-free minutes (10,000 min/mo), larger meeting capacity (up to 200), more storage and longer recording retention. |
| Office@Hand Wireless (standalone) | $10/mo per line | Mobile-only cloud PBX for smartphones (included with Office@Hand plans for eligible AT&T Business wireless customers). |
| Add-ons / Extras | RingSense: $60/mo; Contact Center: $75/mo; Office@Hand AI Receptionist: starting at $39/mo for 100 min; Additional phone numbers: $6/mo each | Optional features and contact-center capabilities. Some features and prices subject to qualifying requirements, taxes, fees, and minimums (see notes). |
Notes: Prices and features taken from AT&T Business product pages for AT&T Office@Hand (AT&T’s current brand for the solution historically marketed as “AT&T Collaborate”). Some AT&T pages reference account or seat minimums and require contacting sales for enterprise configurations; applicable taxes, fees, and restrictions apply.
Seller details
AT&T Inc.
Dallas, Texas, US
1983
Public
https://www.att.com/
https://x.com/ATT
https://www.linkedin.com/company/at-t/
