AT&T Office@Hand
UCaaS platforms
Video conferencing software
VoIP providers
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$10 per line per month
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Small
Medium
Large
- Real estate and property management
- Professional services (engineering, legal, consulting, etc.)
- Agriculture, fishing, and forestry
What is AT&T Office@Hand
AT&T Office@Hand is a cloud-based unified communications service that combines business calling, messaging, and video meetings in a single platform. It targets small to mid-sized organizations that need a hosted PBX replacement, multi-device calling, and basic collaboration features without running on-premises telephony. The service is offered by AT&T and is based on a white-labeled platform operated by RingCentral, with AT&T providing packaging, sales, and support. Typical use cases include distributed teams, multi-location phone systems, and mobile-first business calling.
Broad UC feature coverage
The product bundles cloud PBX calling, team messaging, and video meetings under one subscription. It supports common business telephony needs such as auto-attendants, call queues, extensions, and voicemail. This breadth fits organizations that want a single UCaaS stack rather than separate tools for voice and meetings.
Carrier channel and procurement fit
Organizations that already buy connectivity or mobility services from AT&T can procure Office@Hand through existing vendor relationships. This can simplify contracting, billing consolidation, and account management compared with sourcing multiple standalone providers. It also aligns with buyers that prefer telecom-led deployment and support models.
Mature underlying UC platform
Because the service is built on RingCentral’s platform, it inherits a mature cloud communications foundation and a large ecosystem of integrations and endpoints. This can reduce implementation risk versus less-established UC offerings. It also provides a path to standard UC capabilities that are widely adopted in the market.
Limited vendor transparency
The product is branded and sold by AT&T but relies on a third-party platform for core UC functionality. This can create ambiguity about which party owns specific roadmap items, feature parity, and escalation paths. Buyers may need to confirm responsibilities for service changes, support tiers, and incident management.
Not a contact-center suite
Office@Hand focuses on UCaaS rather than full contact center functionality such as advanced routing, workforce management, and omnichannel engagement. Organizations with significant inbound support or sales operations may need a separate contact center product. That can increase total cost and add integration work.
Video meetings are secondary
Video conferencing is included, but the product is primarily positioned around business telephony and UC. Teams that require advanced webinar production, event management, or specialized video workflows may find the meeting feature set less comprehensive than dedicated video platforms. Requirements like large-scale events and deep video analytics may require additional tools.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $25 per user/month (plus taxes & fees) | Unified chat, SMS, fax, HD video calls (up to 100 participants), 1,000 toll-free minutes, mobile & desktop apps; optional add-ons available (RingSense, Contact Center, AI Receptionist). |
| Premium | $35 per user/month (plus taxes & fees) | All Standard features plus AI Assistant included at no extra cost, larger video meetings (up to 200 participants), 10,000 toll-free minutes, expanded cloud storage/recording retention. |
Usage-based / standalone offering Pricing model: Per-line monthly (fixed monthly charge per line) Office@Hand Wireless (standalone): $10 /mo. per line (plus taxes & fees). Notable add-ons (vendor site lists as additional charges): RingSense – $60/mo; Contact Center – $75/mo; Office@Hand AI Receptionist – starting at $39/mo for 100 minutes; Push to Talk – $5/user per month.
Source: AT&T Business Office@Hand product pages (plans & Office@Hand Wireless).
Seller details
AT&T Inc.
Dallas, Texas, US
1983
Public
https://www.att.com/
https://x.com/ATT
https://www.linkedin.com/company/at-t/
