AudienceView Professional
Box office software
Event management platforms
Event registration and ticketing software
Admission-based nonprofit software
Nonprofit CRM software
Theater venue management software
Event management software
Nonprofit software
Performing arts software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Media and communications
- Education and training
- Arts, entertainment, and recreation
What is AudienceView Professional
AudienceView Professional is a box office and ticketing platform designed for venues and organizations that sell reserved and general-admission tickets and manage patron relationships. It supports online and in-person sales, event setup, seating and pricing, and patron data management for arts, culture, and admission-based nonprofits. The product combines ticketing workflows with CRM-style patron records and fundraising-oriented features that are commonly required by performing arts organizations.
Built for venue box office
The product is designed around box office operations such as reserved seating, price levels, holds, comps, and patron service workflows. This aligns with the needs of theaters, performing arts centers, and similar venues that require more than basic event checkout. It is better suited to complex venue inventory and day-of-show operations than lightweight self-serve ticketing tools.
Patron CRM and history
AudienceView Professional maintains patron records and transaction history alongside ticketing activity. This supports segmentation and relationship management for repeat attendees and members, which is important for nonprofit and arts organizations. Keeping ticketing and patron data in one system can reduce reliance on manual exports between separate tools.
Supports nonprofit revenue mix
The platform is positioned for organizations that combine ticket sales with donations, memberships, and subscriber-style packages. These capabilities fit admission-based nonprofits that need to track multiple revenue types tied to a patron. It can reduce operational friction compared with using separate systems for ticketing and donor management.
Less ideal for simple events
Organizations running occasional, simple general-admission events may find the platform heavier than necessary. Setup and administration typically reflect venue-grade requirements rather than quick self-serve publishing. For teams that prioritize speed and minimal configuration, the operational overhead can be a drawback.
Implementation and training effort
Box office and CRM platforms usually require structured implementation, data migration, and staff training. This can extend time-to-value compared with tools that are designed for immediate self-onboarding. Smaller organizations with limited IT or operations capacity may need additional vendor or partner support.
Integration scope varies by stack
Connecting ticketing/CRM data to accounting, email marketing, web CMS, and fundraising ecosystems often requires integrations and ongoing governance. Depending on the organization’s existing systems, this can introduce additional cost and complexity. Teams should validate available APIs/connectors and reporting exports against their specific workflow requirements.
Plan & Pricing
Pricing model: Flexible — Subscription or Per-ticket (official site requires requesting pricing; no public price amounts listed).
Public prices listed on official site: None. AudienceView Professional's pricing page instructs visitors to "Request Pricing" via a form; specific subscription rates or per-ticket fees are not published on the site.
How to obtain pricing: Complete the "Get Pricing" / "Request Pricing" form on the AudienceView Professional pricing page; sales provides a custom quote.
Key features & notes included with pricing (as listed on the official pricing page):
- Unlimited User Licenses
- Unlimited Client and Technical Support
- Customized Shopping Cart Branding
- Robust CRM Access
- Reserved Seating Charts (additional charts may incur a fee)
- Complimentary Tickets included at a 1:1 ratio with paid tickets
- Donations, Memberships, Merchandise and Gift Cards included at no additional cost
- Merchant Account and Payment Gateway Connection
- PCI-compliant software, hosting and maintenance
- All new core features & upgrades included
- Implementation and Data Migration assistance
- Unrestricted access to online Knowledge Base and Training
- 24/7/365 Emergency Support
Notes: The site explicitly states "Flexible Subscription & Per Ticket Options" and shows separate "Subscription Pricing" and "Per Ticket Pricing" sections, each with a "Request Pricing" call-to-action; no numeric pricing, tiers, or free/trial details are shown on the official pricing page.
