AWS Personal Health Dashboard
IT alerting software
- Features
- Ease of use
- Ease of management
- Quality of support
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What is AWS Personal Health Dashboard
AWS Personal Health Dashboard is an AWS service that provides account-specific alerts and remediation guidance for events that may affect a customer’s AWS resources. It targets cloud operations, SRE, and IT teams that need visibility into AWS service issues, planned maintenance, and other changes impacting their AWS environment. The service focuses on AWS-originated health events and integrates with AWS tooling for notification and automation rather than acting as a general-purpose monitoring platform.
Account-specific AWS impact view
It surfaces AWS Health events that are relevant to the customer’s specific account and resources, rather than only showing broad, regional status information. This helps teams distinguish between general service advisories and issues that directly affect their workloads. The event details typically include affected services, regions, and resource identifiers when available.
Native AWS integrations
It integrates with AWS services commonly used for alert routing and automation, such as Amazon EventBridge, Amazon SNS, and AWS Lambda. This enables teams to forward events into existing incident workflows, ticketing, or chat/notification systems via their own integrations. It also supports programmatic access through AWS APIs/SDKs for building custom handling and reporting.
Guided remediation context
Events often include recommended actions and links to relevant AWS documentation or operational steps. This can reduce time spent interpreting provider-originated incidents and maintenance notices. For planned changes, it supports operational planning by providing advance notifications and context.
Limited to AWS health events
It focuses on AWS provider health and maintenance events and does not monitor application performance, logs, traces, or custom metrics by itself. Teams still need separate observability and alerting for application-level issues and non-AWS infrastructure. As a result, it is not a single pane of glass for end-to-end incident detection.
Alerting workflow is DIY
While it can emit events to AWS services, it does not provide a full incident management workflow (on-call schedules, escalations, acknowledgements, and post-incident processes) as a core capability. Organizations typically need to connect it to external ITSM/incident tools or build their own routing and escalation logic. This adds configuration and operational overhead.
Event detail varies by incident
The granularity of affected resources and timelines depends on the specific AWS event and service, and may not always include precise resource-level impact. Some events may be informational or broad, requiring additional investigation to determine actual business impact. This can lead to noise if teams do not implement filtering and correlation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| AWS Personal Health Dashboard (PHD) | Included at no additional cost (free) | Personalized alerts and remediation guidance in the AWS Management Console; Organizational View available at no additional cost; ready-to-use for authenticated AWS users. Programmatic access (AWS Health API) requires a paid AWS Support plan (see Support plans table below). |
AWS Support plans (required for AWS Health API / programmatic access & some advanced support features):
| Support Plan | Price (official AWS pricing summary) | Key features & notes |
|---|---|---|
| Business Support+ | Whichever is greater: $29/month per account OR tiered percentage of monthly AWS charges: 9% up to $10K; 7% from $10K–$80K; 5% from $80K–$250K; 3% over $250K. | Grants access to AWS Health API for programmatic integration; 24/7 access to AWS experts; billed monthly; minimum 30-day commitment. |
| Enterprise Support | Whichever is greater: $5,000/month OR tiered percentage of monthly AWS charges: 10% up to $150K; 7% from $150K–$500K; 5% from $500K–$1M; 3% over $1M. | Provides AWS Health API access, Technical Account Manager (TAM), faster response SLAs, billed based on aggregate monthly gross AWS charges for enrolled accounts. |
| Unified Operations | Whichever is greater: $50,000/month OR tiered percentage of monthly AWS charges: 10% up to $1M; 6% from $1M–$5M; 5% over $5M. | Highest-tier support; includes enterprise-grade offerings; billed monthly; 90-day minimum commitment. |
Notes: The Personal Health Dashboard itself is provided to all AWS customers at no extra charge; programmatic/API access and some advanced integrations require enrollment in a paid AWS Support plan per AWS documentation and the AWS Support pricing page.
Seller details
Amazon Web Services, Inc.
Seattle, Washington, USA
2006
Subsidiary
https://aws.amazon.com/
https://x.com/awscloud
https://www.linkedin.com/company/amazon-web-services/
