Birdeye
Conversational marketing software
Customer advocacy software
Local listing management software
Local SEO software
Multi-location marketing platforms
Online reputation management software
SEO tools
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Social media management tools
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- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Arts, entertainment, and recreation
- Healthcare and life sciences
- Public sector and nonprofit organizations
What is Birdeye
Birdeye is a customer experience and online reputation management platform used by multi-location businesses to generate, monitor, and respond to customer reviews and feedback across major review sites. It also supports local listing management, messaging (SMS and web chat), surveys, and social publishing to help teams manage customer interactions from a centralized workspace. The product is commonly used by local service brands, healthcare practices, and retail or franchise organizations that need consistent presence and response workflows across many locations.
Multi-location listings management
The platform includes location data management to publish and maintain business information across directories and search platforms. It supports managing many locations from one account with role-based access and location-level controls. This is useful for franchises and regional operators that need consistent NAP data and local presence.
Strong review generation workflows
Birdeye provides tools to request reviews via SMS/email and route responses into a centralized inbox for follow-up. It supports monitoring and responding to reviews across multiple third-party sites, which helps multi-location teams standardize response processes. Automation and templates reduce manual effort for high-volume locations.
Unified messaging and engagement
Birdeye consolidates customer communications such as web chat and SMS into a shared inbox, enabling teams to handle inquiries and follow-ups in one place. It supports routing and internal collaboration features that fit front-desk and support workflows. This unification can reduce tool sprawl for organizations that otherwise use separate chat, texting, and review-response tools.
Broad suite can be complex
Because Birdeye spans reviews, listings, messaging, surveys, and social, initial setup and ongoing administration can require dedicated ownership. Multi-location configurations (roles, locations, templates, routing) add operational overhead. Smaller organizations may find the breadth more than they need for basic reputation management.
AI features require governance
AI-assisted responses and content features can introduce brand, compliance, or tone risks if not reviewed and controlled. Regulated industries (for example, healthcare) may need stricter approval workflows and training to avoid inappropriate disclosures. Teams often need clear policies for when AI can auto-suggest versus auto-send.
Not a full CRM or helpdesk
Birdeye includes messaging and customer interaction history, but it is not designed to replace a full sales CRM or enterprise contact center platform. Organizations with complex ticketing, omnichannel support, or advanced call-center requirements may still need additional systems. Integrations can address gaps, but they add dependency on third-party configuration and data sync.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | Price not published — quote required (per location/month) | Reviews AI, Listings AI, Messaging AI. Birdeye requires a pricing configurator/contact sales to get customized per-location pricing. cite |
| Growth | Price not published — quote required (per location/month) | Reviews AI, Listings AI, Messaging AI, Social AI. Quote required via Birdeye pricing configurator. cite |
| Dominate | Price not published — quote required (per location/month) | Reviews AI, Listings AI, Messaging AI, Social AI, Chatbot AI. Quote required via Birdeye pricing configurator. cite |
Additional (usage-based) — Birdeye Data Services (BDS):
Pricing model: Tiered monthly plans (usage/compute-unit based) for Birdeye Data Services (BDS). Free tier/trial: Not indicated as a permanently free tier on the BDS pricing page (paid plans listed). cite Example costs (monthly):
- Lite — $39 / month — includes 1,500,000 Compute Units (CUs) / mo; overage $23 per 1M CUs; 15 RPS. cite
- Starter — $99 / month — includes 5,000,000 CUs / mo; overage $19.9 per 1M CUs; 15 RPS. cite
- Premium Plus — $250 / month — includes 20,000,000 CUs / mo; overage $9.9 per 1M CUs; 50 RPS. cite
- Business — $699 / month — includes 100,000,000 CUs / mo; overage $6.9 per 1M CUs; 100 RPS. cite
- Enterprise / Custom — contact sales for large-volume/custom pricing. cite
Discount options: BDS page references volume/enterprise discounts and autoscale options for large plans; contact sales for custom volume discounts. cite
Seller details
Birdeye, Inc.
Palo Alto, CA, USA
2012
Private
https://www.birdeye.com/
https://x.com/birdeye_
https://www.linkedin.com/company/birdeye/
