Cobrowse by Blitzz
Co-browsing software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$15 per agent per month
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What is Cobrowse by Blitzz
Cobrowse by Blitzz is a co-browsing solution that lets support and sales teams view and guide a customer’s web or mobile app session in real time to resolve issues or complete transactions. It is typically used by contact centers and digital support teams that need assisted service inside authenticated customer journeys. The product focuses on embeddable co-browsing with controls for masking sensitive data and limiting what an agent can see or do. It is commonly deployed via SDKs/APIs to integrate with existing customer support workflows and identity/authentication flows.
Embeddable web and mobile SDKs
The product is designed to be embedded into customer-facing web and mobile applications rather than relying only on standalone remote support tools. This approach supports assisted service inside logged-in experiences where traditional screen sharing can be difficult to manage. It also enables teams to tailor the co-browse experience to their UI and workflows. For organizations building in-app support, this can reduce context switching for both agents and customers.
Privacy and data masking controls
Cobrowse implementations typically include features to mask or restrict sensitive fields during a shared session. This is important for regulated workflows where agents should not see payment details, credentials, or other protected data. Controls can be applied at the element/field level to limit exposure while still allowing guidance. These capabilities align with common enterprise requirements for secure assisted browsing.
Integration-oriented deployment model
The product is positioned to integrate with existing support stacks through APIs and SDKs rather than requiring a full replacement of contact center tooling. This can help teams connect co-browsing to CRM records, ticketing, or agent desktops. Integration-first deployment also supports triggering sessions from chat, voice, or in-app help flows. For teams with established systems, this can shorten time to operational adoption compared with more monolithic platforms.
Requires engineering implementation effort
Because co-browsing is typically embedded via SDKs, organizations often need developer time to instrument apps, configure masking rules, and validate behavior across pages and devices. This can slow initial rollout compared with purely agent-side tools. Ongoing maintenance may be required as the customer UI changes. Teams without dedicated engineering support may find adoption harder.
Scope limited to co-browsing use cases
Cobrowse by Blitzz primarily addresses real-time guided browsing rather than providing a full contact center suite. Organizations looking for an all-in-one platform may still need separate products for routing, telephony, workforce management, or analytics. This can increase vendor management and integration complexity. Fit depends on whether co-browsing is a standalone requirement or part of a broader CX platform decision.
Feature depth varies by channel
Co-browsing capabilities can differ between web and mobile environments due to OS constraints and app architectures. Some advanced controls (for example, deep UI element handling or complex masking scenarios) may require additional configuration or may not behave identically across platforms. Enterprises often need thorough testing for edge cases such as single-page apps, embedded iframes, or custom components. This can add QA overhead before broad deployment.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Cobrowse for Browser | $15 per agent/month (billed annually) | No app or plugin required; real-time browser collaboration; live cursor and annotation tools; high-resolution screen sharing; secure session control & privacy. |
| Cobrowse Everywhere (Browser + Mobile SDK) | $25 per agent/month (billed annually) | Unified web + mobile cobrowsing; mobile SDK for in-app cobrowse; real-time guidance with cursors & markups; session insights; seamless integration with existing apps. |
| Enterprise | Custom pricing | Contact sales for enterprise/volume pricing, advanced security (SSO/SAML), SOC 2 report access, custom SLAs and integrations. |
