Broadvoice
UCaaS platforms
VoIP providers
Call center infrastructure (CCI) software
Contact center software
Cloud PBX platforms software
Call & contact center software
AI music generator tools
AI sound effect generator tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$7 per seat per month
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- Real estate and property management
- Accommodation and food services
- Professional services (engineering, legal, consulting, etc.)
What is Broadvoice
Broadvoice is a cloud communications platform that provides VoIP calling, cloud PBX, and related unified communications capabilities for small to mid-sized organizations. It supports business telephony use cases such as multi-site calling, call routing, and administration of users and numbers, with optional contact center functionality depending on the plan and deployment. The product is typically used by IT and operations teams that want a hosted phone system rather than on-premises PBX hardware.
Cloud PBX and VoIP core
Broadvoice centers on hosted business telephony, including number management, extensions, and call routing features expected in a cloud PBX. This fits organizations replacing legacy PBX systems or consolidating multi-location voice services. The service model reduces the need to maintain on-premises voice infrastructure and can be deployed without dedicated telephony hardware.
Business-focused call handling
The platform supports common operational requirements such as auto attendants, hunt/ring groups, and call forwarding rules. These capabilities help teams standardize inbound call flows and manage coverage across departments. For many SMB deployments, these features cover day-to-day telephony needs without requiring a separate PBX product.
Optional contact center capabilities
Broadvoice offers contact-center-oriented functionality as an add-on or tiered capability, which can be useful for teams that need basic queueing and agent workflows alongside business calling. This can reduce the need to run separate systems for office telephony and customer-facing queues. It is most relevant for smaller support or sales teams that want a single vendor for voice and entry-level contact center needs.
Less enterprise CC depth
Compared with specialized, enterprise-grade contact center platforms, Broadvoice typically provides a narrower set of advanced capabilities (for example, complex workforce optimization, deep omnichannel routing, or extensive AI tooling). Organizations with large agent populations or sophisticated routing and analytics requirements may outgrow the feature set. Buyers should validate required contact center functions against their specific use cases and compliance needs.
Integrations vary by plan
UCaaS and contact center deployments often depend on CRM/helpdesk integrations and APIs for workflow automation. Broadvoice’s available integrations and the depth of those integrations can vary by edition, packaging, or professional services requirements. Teams should confirm which integrations are native, which require third-party connectors, and what ongoing administration looks like.
Global coverage to confirm
For distributed organizations, PSTN coverage, local number availability, and emergency calling support can be deciding factors. Broadvoice’s suitability may depend on the countries and regions where service is needed and the specific regulatory requirements in those locations. Prospective customers should verify number availability, porting processes, and service-level commitments for each geography.
Plan & Pricing
Cloud PBX (b-hive) — Tiered plans
| Plan | Price | Key features & notes |
|---|---|---|
| Metered | $10 per month / user | Call Forwarding, Call Park, Find Me/Follow Me, Hot Desking, Web Portal, Mobile App, Voicemail, Voicemail-to-Email; SMS $0.01/message; Domestic calling $0.029/min. Pricing shown on page is advertised on 3-year term. Request a quote. |
| Standard | $18 per month / user | All Metered features plus Unlimited Calling, Local DID, No-cost SMS, Communicator (Chat & Softphone). Request a quote. |
| Pro | $23 per month / user | All Standard features plus Virtual Fax, One Number, Global Extension, Call Recording, Communicator (Video + Screen Share), Call Catch, Integrations. Request a quote. |
| Virtual | $12 per month / user | MS Teams support, Mobile App, Communicator, Voicemail, Free Local DID, Unlimited Business SMS, Unlimited Domestic Calling. Request a quote. |
Notes: Pricing page repeatedly states "Pricing Based on 3 Year Terms." All Cloud PBX plan purchases on the pricing page include a "Request a quote" CTA.
Call Paths (available on Virtual and Pro Seat packages)
| Call Paths Plan | Price | Key features & notes |
|---|---|---|
| Standard (b-hive Seat) | $7 per month (seat) + $30 per Path (1:3) | Unlimited Calling, Local DID, No-cost SMS, Call Forwarding & Call Park, Web Portal & Mobile App. Request a quote. |
| Pro (b-hive Seat) | $10 per month (seat) + $30 per Path (1:3) | All Standard features plus Virtual Fax, One Number, Global Extension, Call Recording, Communicator, Call Catch, Integrations. Request a quote. |
Call Path pricing: "$30 / Path" and ratio shown as "1:3 Call Paths" on the official pricing page. Call Path feature is marked "Available on Virtual and Pro Seat packages"; merchants are instructed to ask Channel Manager for details.
SIP Trunking / Trunking Plans
| Trunk Plan | Price | Key features & notes |
|---|---|---|
| Metered Trunk | $11 per month / user | Includes 5,000 outbound minutes; overage billed at $0.029/min (2.9¢/min). Request a quote. |
| Unlimited Trunk | $17 per month / user | Includes unlimited outbound calling. Request a quote. |
| Teams + SIP (SIP Trunking) | $17 per month / user + $3 per connector | Five trunk minimum required on all SIP Trunking plans. Request a quote. |
Microsoft Teams Options
| Option | Price | Notes |
|---|---|---|
| Teams Only (Virtual Seat) | $12 per month / user | Teams Mobile App, Voicemail, Free Local DID, Unlimited Business SMS, Unlimited Domestic Calling. |
| Teams + Desk Phone (Pro Seat) | $23 per month / user | Desk phone compatible; Unlimited International Calling (select countries), Voicemail Transcription, Virtual Fax, Automatic Call Recording, Call Catch. |
Cloud Contact Center (GoContact)
| Plan | Price | Key features & notes |
|---|---|---|
| GoContact (CCaaS) | $75 per month / user (limited-time promotional price; page shows ~$95 struck-through to $75) | Minimum 10 users required; Broadvoice bills concurrent users by peak number of active users per month. 5,000 minutes included per account; $0.029 usage per minute; 1 DID per user included. Features: Inbound voice, Outbound manual/preview dialer, Power/progressive dialer (approval required), Contact management (CRM), Email, Ticketing, Webchat, Facebook Messenger, WhatsApp (3rd party), Quality Management, E-Learning, Call Recording (limited to 90 days unless storage add-on purchased), Enterprise SSO (requires all users on Enterprise SSO), Real-time dashboards, Reporting API, Platform API, Salesforce & MS Dynamics integrations. Request a quote. |
Add-On / Usage-based pricing (from official page)
- SMS add-ons: Pay-as-you-go monthly fee $0; cost per message $0.006. First 200 messages free/month (note on page). 50,000 messages/month tier: $200/month ($0.004 per message).
- Minutes rate / Overage Rate (examples shown):
- 20,000 minutes: $360/month ($0.018/min overage rate listed)
- 50,000 minutes: $850/month ($0.017/min)
- 100,000 minutes: $1,600/month ($0.016/min)
- (additional volume tiers up to 1,500,000 minutes with corresponding monthly fees and per-minute rates listed on official page)
- Storage add-ons: 500GB $190, 1000GB $300, 2000GB $500, etc. (full table on pricing page).
Other official notes (verbatim where relevant):
- "Pricing Based on 3 Year Terms." and "Request a quote" CTAs appear throughout the pricing page.
- Several items are marked limited-time offers (e.g., GoContact promotional price) or require minimums (e.g., CCaaS minimum 10 users; SIP trunking five-trunk minimum).
