CallFinder
Speech analytics software
Call compliance software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$600 starting price
Free Trial unavailableFree version unavailable
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- Retail and wholesale
- Information technology and software
- Education and training
What is CallFinder
CallFinder is a speech analytics product used to search, review, and analyze recorded phone calls for quality, compliance, and customer interaction insights. It is typically used by contact center operations, quality assurance, and compliance teams to locate calls by keywords/phrases and evaluate agent performance. The product focuses on post-call analysis of recorded audio rather than providing a full cloud contact center telephony stack. It is commonly deployed alongside existing call recording and contact center systems.
Purpose-built call search
CallFinder centers on finding and reviewing calls using speech-to-text and keyword/phrase search. This supports targeted QA sampling and faster retrieval of interactions relevant to complaints, escalations, or policy checks. For organizations that already have telephony and recording in place, this can add analytics without replacing the contact center platform.
Supports compliance monitoring workflows
The product is used to identify calls that contain (or omit) required disclosures and other compliance-relevant language. This helps compliance teams focus reviews on higher-risk interactions rather than random sampling alone. It also supports coaching and remediation by linking findings back to specific calls and agents.
Fits alongside existing CCaaS
Because it is positioned as analytics on recorded calls, CallFinder can be used in environments where telephony and routing are handled by another contact center solution. This can reduce disruption compared with migrating core contact center infrastructure. It is also useful for multi-system environments where recordings come from more than one source.
Not a full CCaaS
CallFinder is not primarily a call routing, IVR, omnichannel, or workforce engagement platform. Organizations looking for an end-to-end contact center stack typically need additional systems for telephony, agent desktop, and channel management. This can increase vendor count and integration effort.
Integration details not clear
Publicly available information is limited on supported integrations, APIs, and prebuilt connectors to common contact center and CRM platforms. Buyers may need to validate how recordings are ingested, how metadata is mapped, and whether real-time or near-real-time processing is supported. Integration scope can materially affect time-to-value for analytics and compliance use cases.
Vendor information is limited
There is insufficient verifiable public information to confidently identify the current seller, corporate ownership, headquarters, and official web/social profiles for 'CallFinder' without additional context (for example, the vendor name or product URL). This makes standard due diligence—security posture, support model, and product roadmap—harder to complete. Prospective buyers should request formal vendor documentation and references.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Custom / Quote | Custom pricing — starting as low as $600 | Pricing is customized per client (no public tiered plans). Price varies based on monthly hours of recordings. No per-seat license costs; unlimited users. Includes integration and a dedicated Speech Analyst (support hours depend on plan). Demo / request-quote required via sales. See official pricing/contact pages for details. |
