Chat2Desk
Help desk software
Customer communications management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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₽5,000 per month
Free TrialFree version
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What is Chat2Desk
Chat2Desk is a customer support and messaging platform that centralizes conversations from popular chat channels into a shared agent workspace. It is used by support and sales teams to manage inbound requests, route chats, and maintain conversation history across agents. The product emphasizes omnichannel messaging, multi-agent collaboration, and basic automation for handling repetitive inquiries.
Omnichannel chat consolidation
Chat2Desk focuses on bringing multiple messaging channels into a single interface for agents. This reduces the need to switch between separate apps and helps teams keep context in one place. For organizations that primarily support customers via messaging, this aligns well with day-to-day workflows compared with broader suites that prioritize CRM or PSA first.
Team inbox and routing
The platform supports multi-agent handling of conversations through a shared inbox model. Teams can assign chats, track status, and coordinate responses to avoid duplicate replies. This is particularly useful for small-to-mid sized support teams that need lightweight queue management without deploying a full ITSM stack.
Automation for common requests
Chat2Desk includes automation capabilities such as templates and rule-based handling to speed up responses. These features can help standardize replies and reduce manual effort for repetitive questions. It provides a practical baseline of automation for messaging-centric support operations.
Limited ITSM depth
Chat2Desk is oriented toward conversational support rather than full IT service management. Organizations needing advanced ticket lifecycle controls, problem/change management, or complex SLAs may find gaps. In those cases, a more comprehensive help desk/ITSM platform may be required alongside or instead of Chat2Desk.
CRM/PSA features not core
Compared with all-in-one CRM or professional services automation suites in the broader market, Chat2Desk is less likely to cover end-to-end sales pipeline, billing, or project delivery needs. Teams that want a single system for marketing, sales, and service may need additional tools and integrations. This can increase administration and data synchronization requirements.
Vendor details hard to verify
Publicly verifiable corporate information (founding year, headquarters, and official social profiles) is not consistently available from widely indexed sources. This can complicate vendor due diligence for procurement and risk reviews. Buyers may need to request formal documentation directly from the vendor.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Start (Старт) | ₽0 per month | Online website chat + 50 dialogues/month (permanently free tier). |
| Basic (Базовый) | ₽5,000 per month (₽4,500 per month with prepayment/discount) | Up to 2 messengers, 2,500 dialogues/month. Includes core chat-center features; additional dialogues and operator licenses billed separately. |
| Standard (Стандартный) | ₽9,000 per month (₽8,100 per month with prepayment/discount) | Up to 4 messengers, 10,000 dialogues/month. |
| Professional (Профессиональный) | ₽15,000 per month (₽13,500 per month with prepayment/discount) | Up to 6 messengers, 20,000 dialogues/month. |
| Individual (Индивидуальный) | Price on request (custom pricing) | 7+ messengers, 30,000+ dialogues — contact sales for terms. |
Notes / add-ons (from official site): additional dialogues outside package charged at 2.5 ₽ per dialogue; WhatsApp Business API channel — 8,000 ₽/month; Chat-bot builder — 3,500 ₽/month; Online monitoring — 8,000 ₽/month; operator license tiers (1–10 licenses: 600 ₽ each; 11–50: 550 ₽ each; 51–100: 500 ₽ each; 100+: 400 ₽ each). Prepayment discounts vary by package and term (examples show 10%–20% depending on term).
Seller details
Chat2Desk
Moscow, Russia
2015
Private
https://chat2desk.com/
https://x.com/chat2desk
https://www.linkedin.com/company/chat2desk
