ChatWork
Business instant messaging software
Internal communications software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$7 per user per month
Free TrialFree version
Small
Medium
Large
- Information technology and software
- Professional services (engineering, legal, consulting, etc.)
- Media and communications
What is ChatWork
ChatWork is a business messaging and collaboration tool that centralizes team chat, file sharing, and task assignment in a single workspace. It is used by small to midsize organizations, particularly in Japan, for internal communication and lightweight coordination across teams and external partners. The product combines persistent chat rooms with built-in task lists and basic document sharing to support day-to-day operational communication.
Chat plus task tracking
ChatWork combines persistent chat rooms with a built-in task feature, allowing users to turn messages into assigned tasks without switching tools. This supports lightweight coordination for teams that do not need a full work management platform. It can reduce reliance on separate task trackers for simple follow-ups and approvals.
Simple, team-friendly interface
The product focuses on straightforward chat-room based communication with a relatively low setup burden. Teams can organize conversations by room and keep context in a single thread per topic or project. This simplicity can be useful for organizations standardizing internal messaging without extensive configuration.
Supports external collaboration rooms
ChatWork supports creating rooms that can include people outside the organization, which helps with vendor, client, or partner communication. This enables keeping external conversations separate from internal channels while maintaining message history. It is practical for SMB workflows that rely on frequent partner coordination.
Limited advanced collaboration features
Compared with broader workplace suites, ChatWork offers fewer native capabilities for meetings, advanced document collaboration, and enterprise-wide knowledge management. Organizations that require integrated voice/video conferencing, transcription, or richer content creation may need additional tools. This can increase tool sprawl for teams with complex collaboration needs.
Task management is lightweight
The task feature is designed for basic assignments and follow-ups rather than structured project planning. Teams needing dependencies, timelines, workload views, or advanced reporting typically require a dedicated work management system. As projects scale, the task model may become difficult to govern consistently.
Global ecosystem depth varies
ChatWork is widely recognized in Japan, but its third-party integration ecosystem and international adoption can be less extensive than some global collaboration platforms. This may limit options for prebuilt connectors and standardized admin patterns across multinational environments. Organizations with diverse SaaS stacks may need more custom integration work.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 USD / month | Up to 100 users; secure messaging; view messages within the last 40 days; 1:1 video calls; 10GB storage per organization; searchable message history; basic user & file management; free iOS/Android/Desktop apps; general support. |
| Business | $7 USD per user/month (annual) — $8.4 USD per user/month with monthly billing | Unlimited users; unlimited message history; 10GB storage per user; group video calls; dedicated support; user management; file management; import CSV contacts. |
| Enterprise | Contact sales / Custom pricing (official Japanese site lists ¥1,200 per user/month (annual) — see notes) | Enterprise-grade security and admin features (enhanced security, risk management, admin chat support). Pricing and minimums may vary by locale; contact sales for quote. |
Seller details
Chatwork Co., Ltd.
Tokyo, Japan
2004
Public
https://go.chatwork.com/
https://x.com/chatwork
https://www.linkedin.com/company/chatwork/
