Crisp
Shared inbox software
Help desk software
Live chat software
Customer self-service software
Social customer service software
Digital customer service platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$45 per workspace per month
Free TrialFree version
Small
Medium
Large
- Information technology and software
- Real estate and property management
- Retail and wholesale
What is Crisp
Crisp is a customer messaging platform that combines website live chat with a shared inbox, basic help desk workflows, and self-service knowledge base features. It is used by small to mid-sized teams to manage inbound customer conversations across chat and other connected channels from a single workspace. The product emphasizes real-time chat, team collaboration, and automation features such as chatbots and triggers, with optional add-ons for knowledge base and integrations.
Unified inbox for conversations
Crisp centralizes customer messages into a shared workspace where teams can assign, tag, and collaborate on conversations. This supports handoffs between sales and support without switching tools. It also helps reduce duplicate replies by showing conversation history and internal notes. For teams that want chat-first support with lightweight ticketing, the workflow is straightforward to adopt.
Chat automation and routing
Crisp includes automation capabilities such as triggers, canned responses, and chatbot-style flows to handle common questions. These features can route conversations to the right team or collect context before an agent joins. This reduces time-to-first-response for repetitive inquiries. The automation is oriented around live chat operations rather than complex enterprise case management.
Self-service and integrations options
Crisp offers a knowledge base module and supports integrations to connect customer conversations with other business systems. This enables teams to deflect basic questions and keep customer context accessible during chats. Integration options help align chat activity with CRM, email, or other operational tools. The modular approach lets teams enable only the components they need.
Limited enterprise service management
Crisp is primarily designed for chat-centric support and may not meet requirements for complex ticket lifecycles, multi-level approvals, or advanced SLA/ITSM-style controls. Organizations that need deep case management, extensive audit trails, or highly granular role permissions may find gaps. Reporting and workflow depth can be lighter than platforms built primarily as full help desk suites. This can matter as support operations scale across multiple departments.
Channel coverage varies by plan
While Crisp supports multiple channels through integrations, the breadth and depth of omnichannel support can depend on configuration and subscription tier. Some teams may need additional tools to fully manage social messaging, voice, or specialized channels in one place. This can introduce operational complexity if agents must monitor multiple systems. Buyers should validate required channels and routing behavior during evaluation.
Knowledge base depth is basic
The self-service knowledge base is suitable for straightforward FAQs and product documentation but may lack advanced content governance features. Teams that require sophisticated taxonomy, multi-brand content management, or complex localization workflows may need a dedicated documentation platform. Content analytics and editorial workflows can be less extensive than specialized knowledge management tools. This can limit scalability for documentation-heavy organizations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 per month (per workspace) — Free Forever | Website chat widget, Shared inbox, 2 seats included, Mobile & desktop apps, Chat SDKs, E‑commerce integrations, No AI credits. |
| Mini | $45 per month (per workspace) | All Free features + Shared email inbox, 4 seats included, ~90 automated conversations, $5 included AI credits, Shortcuts, Chat triggers, Private notes, Custom email domain, Unlimited data retention. |
| Essentials | $95 per month (per workspace) | All Mini features + Customer data management, 10 seats included, ~450 automated conversations, $25 included AI credits, Omnichannel inbox (WhatsApp, Instagram DMs, SMS, Line, Viber, etc.), Workflow automation builder, Omnichannel AI Chatbot, Knowledge base, Analytics, Routing rules & assignment. |
| Plus | $295 per month (per workspace) | All Essentials features + AI‑First Support Suite, 20+ seats included, ~1350 automated conversations, $75 included AI credits, Unlimited task automations, Ticketing system, 100+ integrations, White labelling (remove Crisp watermark), Enhanced rate limits, Advanced analytics. |
| Enterprise | Custom pricing | Dedicated onboarding, Personalized SLA, Enhanced rate limits, Custom features, Team training. Contact Crisp for demo and pricing. |
Seller details
Crisp IM SARL
Nantes, France
2015
Private
https://crisp.chat/
https://x.com/crisp_im
https://www.linkedin.com/company/crisp-im/
