Delighted
Enterprise feedback management software
Survey software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$19 per month
Free Trial unavailable
Free version
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Large
- Professional services (engineering, legal, consulting, etc.)
- Information technology and software
- Real estate and property management
What is Delighted
Delighted is an enterprise feedback management and survey platform focused on collecting and acting on customer, employee, and product feedback. It supports common programs such as NPS, CSAT, CES, and pulse surveys delivered through email, web, SMS, and in-product channels. The product is used by customer experience, support, and product teams to automate survey distribution, analyze results, and route feedback to internal workflows. Delighted is part of Qualtrics and emphasizes lightweight setup and operational feedback loops rather than research-grade usability testing.
Fast deployment for CX programs
Delighted provides pre-built templates and standard metrics (for example NPS, CSAT, and CES) that reduce setup time for recurring feedback programs. It supports automated triggers and scheduling so teams can run always-on surveys without heavy administration. This makes it well-suited for operational customer experience measurement compared with tools oriented toward moderated research or session analysis.
Multi-channel survey delivery
Delighted supports collecting feedback via email, SMS, web link, and embedded/in-product options, enabling teams to reach users in different contexts. Channel flexibility helps organizations align surveys with customer touchpoints such as post-support interactions or post-purchase moments. It also supports multilingual survey experiences, which is useful for distributed customer bases.
Workflow and integration support
Delighted includes integrations and data export options that help route feedback into common business systems and team workflows. Teams can use tagging, segmentation, and notifications to triage responses and close the loop with customers. As part of Qualtrics, it can fit into broader experience management reporting and governance where applicable.
Not a usability testing suite
Delighted focuses on surveys and feedback collection rather than moderated interviews, prototype testing, or participant recruitment. Teams needing rich qualitative research workflows (video sessions, task-based testing, panel management) typically require additional tools. It also does not replace behavioral analytics products that capture session replays or heatmaps.
Limited advanced survey logic
Compared with full-featured survey platforms, Delighted is more streamlined and may not cover complex branching, highly customized layouts, or sophisticated questionnaire design needs. Organizations running long-form research surveys or statistically rigorous studies may find constraints in survey design flexibility. Some teams may need a separate tool for complex research instruments.
Analytics depth may require exports
Delighted provides dashboards and filtering, but deeper analysis (custom modeling, advanced text analytics, or cross-dataset BI) may require exporting data to external analytics tools. Large organizations with complex reporting requirements may need additional data engineering to unify feedback with product and revenue data. This can increase operational overhead for enterprise-scale analytics.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 — Free forever (25 responses/month, 1 user) | Survey branding, question customization, unlimited survey sends, question logic, access to Delighted Community. No credit card required. |
| Starter | $19 per month | 50 responses/month, 2 users, Unlimited Surveys & CX projects, branding customization (logo/colors), 35+ free integrations. |
| Growth | $39 per month | 100 responses/month, 3 users, Unlimited Surveys & CX projects, branding customization, 35+ free integrations. |
| Advanced | $149 per month | 250 responses/month, 5 users, Unlimited Surveys & CX projects, branding customization, 35+ free integrations. |
| Premium | $249 per month | 500 responses/month, 10 users, Unlimited Surveys & CX projects, 6 Premium integrations (Salesforce, Segment, HubSpot), Custom Email Domain available. |
Note: Prices shown on Delighted's site do not include sales tax. For billing cadence, Delighted indicates plans are billed yearly (monthly pricing is also available at a higher rate) — see vendor site for billing details.
Seller details
Qualtrics LLC
Provo, Utah, USA
2002
Public
https://www.qualtrics.com
https://x.com/Qualtrics
https://www.linkedin.com/company/qualtrics/
