Deskero
Help desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$4.00 per agent per month
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Information technology and software
- Accommodation and food services
What is Deskero
Deskero is a cloud-based help desk platform used to manage customer support requests across channels such as email, web forms, and live chat. It is typically used by small to mid-sized support teams that need ticketing workflows, a knowledge base, and basic automation. The product combines ticket management with self-service content and customer-facing widgets that can be embedded on websites. It also includes reporting features to track support volume and agent performance.
Omnichannel ticket intake
Deskero centralizes requests from common channels like email and website forms into a single ticket queue. This reduces manual forwarding and helps teams maintain consistent handling and ownership. It supports customer-facing widgets that can be placed on a website to capture issues and guide users to self-service content.
Built-in knowledge base
Deskero includes a knowledge base module for publishing help articles and FAQs. This supports self-service use cases and can deflect repetitive tickets when content is kept current. Having the knowledge base and ticketing in one product simplifies administration compared with using separate tools.
Core help desk automation
Deskero provides standard help desk workflow capabilities such as ticket assignment, prioritization, and status tracking. Automation rules and templates can help standardize responses and reduce time spent on routine triage. Reporting dashboards provide visibility into ticket volumes and basic service performance trends.
Limited enterprise service management
Deskero focuses on customer support ticketing rather than broader IT service management or complex internal service workflows. Organizations needing advanced change/problem management, deep asset/CMDB features, or extensive governance controls may find gaps. Larger deployments may require additional tools for enterprise-grade service operations.
Integration depth varies
While Deskero supports integrations, the breadth and depth of prebuilt connectors can be more limited than platforms that position themselves as broader CRM/PSA suites. Some teams may need custom integration work for specialized systems or data synchronization requirements. This can increase implementation effort for more complex environments.
Advanced analytics may be basic
Deskero’s reporting covers common help desk metrics, but it may not meet needs for highly customized analytics, multi-dimensional BI, or complex SLA modeling. Teams that require extensive cross-system reporting often export data to external analytics tools. This adds operational overhead for advanced performance management.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Start | USD 0.00 for 1st agent (per agent/month). With annual billing: USD 4.00 per agent/month for additional agents (per official comparison table). | Official comparison page lists a "Start" plan priced at USD 0.00 for the first agent. Feature allocation for Start is shown on the official comparison matrix (see vendor site). |
| Grow | USD 12.00 per agent/month (monthly) or USD 9.00 per agent/month (annual) | Max 5 agents. Key features listed on the official pricing page: Social network ticketing, Automatic assignment, Live chat, Desktop notifications, Full APIs. |
| Business | USD 30.00 per agent/month (monthly) or USD 25.00 per agent/month (annual) | Unlimited agents. Key features listed: Complete multi-channel, Ticket assignment rules, Chat & feedback widget, Service levels, Scenarios (automations). |
| Premium | USD 120.00 per agent/month (monthly) or USD 90.00 per agent/month (annual) | Unlimited agents. Key features listed: Multi-brand management, Time tracking, Extended business & logic rules, Free internal agents, Extra support & customizations. |
Notes: Local taxes (VAT) are charged in addition to listed prices. The official site also advertises a free trial ("No credit card"), and an official comparison matrix that shows the Start (free) plan details.
