Deskpro
Help desk software
Live chat software
Customer self-service software
Digital customer service platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$195 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Professional services (engineering, legal, consulting, etc.)
- Real estate and property management
What is Deskpro
Deskpro is a help desk platform for managing customer support across channels such as email, web forms, live chat, and social messaging. It is used by support teams that need ticketing workflows, SLA management, automation, and reporting in a single system. Deskpro also includes a knowledge base and self-service portal to deflect repetitive requests. It is offered as both cloud-hosted and self-hosted software, which can be a differentiator for organizations with data residency or deployment constraints.
Cloud and self-hosted options
Deskpro supports both SaaS and on-premises/self-hosted deployment. This gives teams flexibility for security, compliance, and data residency requirements that some cloud-only tools cannot meet. Self-hosting can also support custom infrastructure controls and internal network access patterns.
Omnichannel ticket intake
The product centralizes requests from multiple channels into a unified ticketing workflow. This helps teams standardize triage, assignment, and escalation regardless of where the customer starts the conversation. It reduces the need to manage separate inboxes or disconnected chat transcripts.
Built-in knowledge base
Deskpro includes customer self-service capabilities such as a knowledge base and portal. This supports deflection of common questions and provides a consistent source of truth for support content. It also enables agents to reuse articles during ticket resolution to improve consistency.
CRM depth is limited
Deskpro focuses on service operations rather than full sales and marketing CRM. Organizations that need advanced lead/opportunity management, campaign tooling, or revenue analytics may require additional systems. This can increase integration and data synchronization work.
Customization may require effort
While the platform supports configuration and automation, more specialized workflows can require deeper setup and ongoing administration. Self-hosted deployments add operational overhead for upgrades, backups, and security patching. Teams without dedicated admins may find this burdensome compared with simpler service tools.
Ecosystem varies by use case
Integration breadth and prebuilt connectors may not cover every niche business application out of the box. Some integrations may rely on APIs, middleware, or custom development to meet specific requirements. This can affect time-to-value for organizations with complex toolchains.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Team | $39 per agent/month (Min 5 agents) | Unified inbox for every channel, Self-Service Help Center, Chatbot, Apps & Integrations, Mobile Apps, Reporting & Analytics, Standard Support. |
| Professional | $59 per agent/month (Min 10 agents) | All Team features plus Lite Agents, Deskpro AI, AI-Powered Chatbot, remove "Powered by Deskpro", Multiple Brand Support, Advanced Voice & Call Controls, Multi-Account, CRM Sync, Professional Support. |
| Enterprise | $99 per agent/month (Min 25 agents) | All Professional features plus Data Center Choice, Quarterly Health Checks, Security Reviews, Sandbox, Custom Contracts, HIPAA-compliant hosting, Custom Feature Development, Account Manager, Implementation Services, Enterprise Support. |
Voice (add-on, usage-based): Pricing model: Usage-based add-on (Deskpro charge + third-party carrier/Twilio rates). Deskpro charge: $0.01 per call. Third-party/optional feature costs (Twilio as listed): Number rental and per-minute inbound/outbound rates vary by country; Optional features — Call Recording $0.003/min; Transcribe Voicemails $0.05/min; Conference Calls $0.0018–$0.004/min per participant; Answerphone Detection $0.0075/call.
Seller details
Deskpro Ltd
London, UK
2001
Private
https://www.deskpro.com
https://x.com/deskpro
https://www.linkedin.com/company/deskpro/
