Dynamics 365 Commerce
E-commerce platforms
E-commerce software
AI Shopify store builder tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$4,200.00 per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Real estate and property management
- Manufacturing
- Retail and wholesale
What is Dynamics 365 Commerce
Dynamics 365 Commerce is an enterprise commerce platform within Microsoft Dynamics 365 that supports digital storefronts, in-store point of sale (POS), and call-center assisted selling. It is used by mid-market and large organizations that want unified commerce operations tied to Microsoft’s ERP/CRM and identity stack. The product emphasizes omnichannel retail capabilities, centralized product and pricing management, and integration with other Dynamics 365 and Azure services. It is typically implemented with partner services and configured to fit specific retail and B2C commerce processes.
Unified omnichannel commerce stack
The product supports online storefronts, physical store POS, and clienteling/assisted selling in a single platform. This helps organizations manage pricing, promotions, and customer interactions across channels with shared data models. It is well-suited to retailers that need consistent experiences across web and stores rather than a standalone web shop.
Deep Microsoft ecosystem integration
Dynamics 365 Commerce integrates natively with other Dynamics 365 applications and Microsoft Entra ID (Azure AD) for identity and access. It also aligns with Azure services for hosting, monitoring, and integration patterns. For organizations already standardized on Microsoft business applications, this can reduce integration effort compared with assembling multiple disconnected commerce components.
Enterprise controls and extensibility
The platform provides role-based security, centralized configuration, and tools for extending business logic and user experiences. It supports complex retail requirements such as multi-store operations, taxation and pricing rules, and promotion management. This makes it a fit for organizations that need governance and customization beyond what lightweight site builders typically provide.
Less suited to quick launches
Teams looking for rapid storefront creation with minimal IT involvement may find the platform heavier than website-centric e-commerce tools. Building and maintaining experiences often involves developers and structured release management. This can slow experimentation compared with simpler hosted storefront products.
Implementation complexity and cost
Deployments commonly require solution design, data migration, and partner-led implementation work. Configuration and customization can be substantial for organizations with complex catalogs, pricing, or store operations. Total cost of ownership can be higher than simpler e-commerce software aimed at small businesses.
Not an AI store builder tool
While Microsoft offers AI capabilities across its broader ecosystem, Dynamics 365 Commerce is not primarily positioned as an AI-driven Shopify store builder tool. Organizations seeking automated, template-first store generation and lightweight merchant workflows may need additional products or services. AI features and outcomes depend on the specific Microsoft services adopted and how they are implemented.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Dynamics 365 Commerce | $210.00 user/month, paid yearly | Includes core capabilities to manage omnichannel retail operations; licensed per user. See Microsoft pricing page. |
| Dynamics 365 Commerce — e-Commerce add on | $4,000.00 user/month, paid yearly | Adds e-commerce management for Dynamics 365 Commerce. Microsoft licensing guidance indicates e-Commerce tiers are licensed per tenant and include Commerce Scale Unit and transaction allowances (transactions enforced on an annual basis). |
Seller details
Microsoft Corporation
Redmond, Washington, United States
1975
Public
https://www.microsoft.com/
https://x.com/Microsoft
https://www.linkedin.com/company/microsoft/
