Dynamics 365 Guides
Augmented reality (AR) training simulator software
Augmented reality software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$105.00 per user per month
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What is Dynamics 365 Guides
Dynamics 365 Guides is an augmented reality work-instruction and training application used to create and deliver step-by-step procedural guidance in real-world environments. It targets frontline workers, trainers, and operations teams for scenarios such as equipment setup, maintenance, inspection, and onboarding. The product supports authoring guided workflows and deploying them to compatible devices, including mixed-reality headsets, to standardize task execution. It is part of the Microsoft Dynamics 365 ecosystem and is commonly used alongside enterprise identity, device management, and business applications.
Step-by-step AR work instructions
The product structures procedures into sequential steps with visual cues anchored to physical objects and locations. This format supports repeatable execution for tasks such as assembly, maintenance, and inspections. It is designed for hands-free or low-touch use on supported mixed-reality devices, which can reduce reliance on paper SOPs and separate training materials.
Enterprise ecosystem integration
As a Dynamics 365 product, it aligns with Microsoft enterprise identity and administration patterns used in many organizations. It can fit into broader operational workflows where organizations already use Microsoft business applications and services. This can simplify user provisioning, governance, and deployment compared with standalone AR tools.
Authoring and content reuse
Guides includes tooling to author procedures and update them as processes change. Organizations can reuse common steps across multiple guides to maintain consistency across sites or teams. This supports controlled rollout of standardized instructions and version updates without reprinting or redistributing physical documentation.
Hardware and platform constraints
Full hands-free experiences typically depend on specific mixed-reality headsets and supported device configurations. Organizations may need additional investment in devices, accessories, and device management to deploy at scale. If users rely on non-supported hardware, the experience and feature availability can be limited.
Content creation effort required
Effective AR guidance requires upfront work to capture procedures, define steps, and validate spatial placement in real environments. Maintaining content also requires ongoing updates when equipment, layouts, or processes change. Teams without dedicated instructional design or operations engineering support may find scaling content libraries time-consuming.
Best fit for structured procedures
The product is optimized for repeatable, step-based workflows rather than open-ended collaboration or highly variable troubleshooting. Use cases that require real-time expert-to-worker interaction or ad hoc remote assistance may require additional tools. Organizations with many non-standard tasks may see lower reuse of guides and less consistent ROI.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Dynamics 365 Field Service | $105.00 per user/month (paid yearly) | Full Field Service app — includes step-by-step guides and remote expert assistance; Microsoft states the Field Service license includes Dynamics 365 Guides and Dynamics 365 Remote Assist at no extra cost. |
| Dynamics 365 Field Service Contractor | $50.00 per user/month (paid yearly) | Lower-cost contractor SKU for external frontline technicians; feature set is limited compared with full Field Service. |
Seller details
Microsoft Corporation
Redmond, Washington, United States
1975
Public
https://www.microsoft.com/
https://x.com/Microsoft
https://www.linkedin.com/company/microsoft/
