eGain Cobrowse
Co-browsing software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$25 per user per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Banking and insurance
- Healthcare and life sciences
- Public sector and nonprofit organizations
What is eGain Cobrowse
eGain Cobrowse is a co-browsing capability used by customer service and contact center teams to guide customers through web and mobile journeys in real time. It enables an agent to view a customer’s browser session and provide visual guidance (and, depending on configuration, limited interaction) to resolve issues such as form completion, checkout, and account servicing. The product is typically deployed as part of eGain’s broader digital customer engagement and knowledge platform, with controls intended to support privacy and compliance requirements.
Designed for assisted digital support
The product focuses on agent-assisted resolution for complex web journeys such as onboarding, payments, and troubleshooting. It supports real-time visual collaboration that can reduce back-and-forth compared with chat-only support. It fits common contact center workflows where an agent needs to guide a customer without switching to full remote desktop control.
Enterprise governance and controls
eGain Cobrowse is positioned for regulated environments that require session controls and auditability. Typical deployments include masking or restricting sensitive fields and requiring customer consent before a session starts. These controls can be important for teams supporting financial services, healthcare, or government use cases.
Integration with eGain suite
For organizations already using eGain for digital engagement, knowledge, or contact center workflows, Cobrowse can be implemented as an integrated capability rather than a standalone tool. This can simplify user management and reporting alignment across channels. It also supports consistent agent experiences when co-browsing is invoked from chat or other digital interactions.
Best fit within eGain stack
Organizations not using other eGain components may find the product less straightforward to adopt than standalone co-browsing tools. Value often increases when it is embedded into existing eGain digital engagement workflows. This can create additional evaluation work if a buyer wants only co-browsing without broader platform commitments.
Implementation can be IT-dependent
Co-browsing commonly requires web or mobile SDK/script deployment, configuration of masking rules, and security review. These steps can lengthen time-to-value compared with lighter-weight tools that rely on simpler session sharing approaches. Ongoing maintenance may be needed as websites and apps change.
Feature depth varies by channel
Capabilities and user experience can differ between web and mobile implementations depending on the customer’s app architecture and supported SDK features. Some advanced functions (for example, granular interaction controls or analytics) may require additional configuration or adjacent modules. Buyers should validate required channel coverage and exact feature behavior in their target environments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| eGain Cobrowse | $25 per user/month | Secure, real-time web cobrowsing; field-level privacy and consent controls; cursor sharing and field highlighting; no-download solution; integrates with chat and phone. (Price shown on official eGain product page.) |
Seller details
eGain Corporation
Sunnyvale, CA, USA
1997
Public
https://www.egain.com/
https://x.com/eGain
https://www.linkedin.com/company/egain-corporation/
