Enghouse Contact Center
Auto dialer software
Outbound call tracking software
Sales acceleration software
Live chat software
Customer self-service software
Call center infrastructure (CCI) software
Contact center software
Contact center quality assurance software
Contact center workforce software
Speech analytics software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$71 per concurrent agent per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Banking and insurance
- Public sector and nonprofit organizations
- Healthcare and life sciences
What is Enghouse Contact Center
Enghouse Contact Center is a contact center platform used to manage inbound and outbound customer interactions across voice and digital channels. It is typically used by customer service, support, and contact center operations teams that need routing, agent desktop, reporting, and integration with telephony and business systems. The product is commonly deployed in environments that require flexible deployment options (including on-premises and hosted models) and support for multi-site operations. It also includes modules that can extend into workforce management, quality monitoring, and analytics depending on the edition and configuration.
Broad contact center feature set
The platform covers core contact center functions such as ACD/routing, IVR, outbound dialing, recording, and reporting. It supports multi-queue and multi-site operations that are common in enterprise and public-sector contact centers. Optional components can extend capabilities into quality management, workforce tools, and analytics, which reduces the need to stitch together multiple point solutions.
Flexible deployment and architecture
Enghouse Contact Center is available in deployment models that can fit organizations with on-premises requirements as well as those moving to hosted environments. This flexibility can be important for regulated industries or organizations with existing telephony investments. It also supports integration patterns that allow it to coexist with established PBX/UC and CRM environments.
Operational controls and governance
The product includes administrative controls for managing agents, skills, queues, and routing policies. Supervisory tools such as monitoring and reporting help operations teams manage service levels and agent performance. Recording and quality-related capabilities (where licensed) support review workflows and compliance needs.
Module complexity and licensing
Capabilities such as workforce management, quality assurance, and advanced analytics often depend on specific modules, editions, or add-ons. This can make total cost and scope harder to estimate without a detailed requirements and licensing review. Organizations may need additional implementation effort to align modules, integrations, and reporting across the full stack.
User experience varies by configuration
Agent and supervisor experiences can differ depending on the chosen components, deployment model, and integration approach. Some organizations may need customization or professional services to streamline workflows across voice and digital channels. This can increase time-to-value compared with more standardized, single-tenant cloud-first offerings.
Advanced analytics may require add-ons
Speech analytics and deeper interaction analytics are not always part of the base contact center package and may require separate products or licensing. Data consolidation for cross-channel analytics can require additional integration work, especially when multiple Enghouse components or third-party systems are involved. Buyers should validate which analytics features are native versus dependent on external services.
Plan & Pricing
CxEngage (Enghouse Interactive) — per concurrent agent
| Plan | Price | Key features & notes |
|---|---|---|
| Voice | $71 (USD) per concurrent agent | Voice/voicemail, IVR, basic reporting (voice-only). |
| Essentials | $91 (USD) per concurrent agent | Adds video and 2 digital channels (email/chat/SMS), flow designer, APIs. |
| Complete | $131 (USD) per concurrent agent | Omnichannel capabilities (2 digital channels), reports & dashboards; add-ons available. |
| Ultimate | $161 (USD) per concurrent agent | Full omnichannel (all digital channels), advanced features; supports add-ons for QM, WFM, recordings. |
Notes: Add-ons listed on the product page include Screen Recording (add-on), Quality Management (add-on), Workforce Management (add-on), CRM connectors, outbound campaign capabilities, EnghouseAI features (per vendor site). Source: Enghouse Interactive CxEngage product page.
Seller details
Enghouse Systems Limited
Markham, Ontario, Canada
1984
Public
https://www.enghouse.com/
https://x.com/EnghouseSystems
https://www.linkedin.com/company/enghouse-systems/
