Faveo Service Desk
Help desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$16.20 per agent per month
Free TrialFree version
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What is Faveo Service Desk
Faveo Service Desk is a help desk and IT service management (ITSM) platform used to manage customer support and internal service requests through ticketing workflows. It supports multi-channel intake (such as email and web portal), agent assignment, SLA tracking, and knowledge base/self-service capabilities. The product is commonly deployed by small to mid-sized support teams that want a self-hosted option with administrative control over data and infrastructure. It is offered in editions that vary by deployment model and feature set.
Self-hosted deployment option
Faveo supports on-premises/self-hosted deployments, which can be important for organizations with data residency, security, or network isolation requirements. This model can reduce reliance on a vendor-operated cloud environment and allows customers to align the system with internal IT policies. It also enables deeper control over backups, patching schedules, and infrastructure sizing.
Core ticketing and SLAs
The platform provides standard help desk capabilities such as ticket creation, categorization, assignment, and status workflows. SLA policies and escalation rules help teams track response and resolution commitments. These functions cover common service desk use cases without requiring a broader CRM or PSA suite.
End-user self-service features
Faveo includes a customer portal and knowledge base features that support deflecting repetitive requests. Self-service can reduce ticket volume and improve consistency of answers for common issues. For teams that need a straightforward service desk, these features provide a baseline alternative to more suite-oriented platforms.
Suite breadth may be limited
Compared with platforms that combine help desk with full CRM, marketing automation, or professional services automation, Faveo is more focused on service desk workflows. Organizations looking for tightly integrated sales-to-support processes may need additional systems and integrations. This can increase administrative overhead and reporting fragmentation across tools.
Integration ecosystem varies
Help desk buyers often rely on prebuilt integrations for identity providers, telephony, chat, and analytics. Depending on the edition and deployment, Faveo may require more configuration or custom work to connect with an organization’s existing stack. Teams should validate required integrations and API capabilities during evaluation.
Administration and upgrades overhead
Self-hosted deployments typically shift responsibility for hosting, monitoring, and upgrades to the customer. This can require Linux/PHP application administration skills and disciplined change management. Organizations without dedicated IT operations resources may prefer a fully managed SaaS model to reduce maintenance effort.
Plan & Pricing
Servicedesk (Recurring / Cloud):
| Plan | Price | Key features & notes |
|---|---|---|
| Startup | $16.20 per agent/month (site shows |
Asset & contract management, SLA/process management, workflow & approval automation, WhatsApp channel integration, attachment scanner, auto ticket assignment, reports & dashboards. |
| SME | $27.00 per agent/month (site shows |
Omni‑channel integrations, LDAP/Microsoft Entra ID (SSO), round‑robin & skill‑based routing, CSS customization, remote desktop integration. |
| Enterprise | Custom pricing (Per month for Unlimited agents) | Unlimited agents, Ad‑Hoc approvals, Department Status Link, Custom JS, Elea AI, AI‑powered chatbot, enterprise support (Contact sales). |
Servicedesk (Perpetual / Self‑hosted):
| Plan | Price | Key features & notes |
|---|---|---|
| Freelancer | $0.00 (Free) for 2 agents (site shows |
Free / community edition (open‑source) — limited to 2 agents on the listed plan. |
| Startup | $378.00 one‑time for 1 agent (site shows |
One‑time license for self‑hosting; includes core servicedesk features (SLA, workflows, asset/change/release/contract management). |
| SME | $432.00 one‑time for 1 agent (site shows |
One‑time license with SME features (SSO/LDAP, routing, CSS customization, remote desktop integration). |
| Enterprise | Custom pricing (One time for Unlimited agents) | Enterprise/self‑hosted options; Enterprise Pro adds source‑code access, staging license, custom development and account manager. |
Notes: Prices and crossed (strikethrough) values are shown on Faveo's official pricing pages. The site displays both recurring (cloud) and perpetual (self‑hosted) pricing and shows free/open‑source options.
Seller details
Ladybird Web Solution Pvt Ltd
Kochi, Kerala, India
2014
Private
https://www.faveohelpdesk.com/
https://x.com/faveohelpdesk
https://www.linkedin.com/company/ladybird-web-solution
