FortiVoice
UCaaS platforms
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What is FortiVoice
FortiVoice is a business voice communications platform that provides IP-PBX and unified communications capabilities for organizations that want to run telephony on-premises or in a hosted model. It supports common calling features such as auto-attendants, voicemail, call routing, conferencing, and endpoint provisioning for desk phones and softphones. FortiVoice is typically used by IT teams that already operate Fortinet infrastructure and want voice services that align with their network and security architecture. The product is positioned more toward telephony and PBX replacement than full omnichannel contact center operations.
Flexible deployment options
FortiVoice supports multiple deployment models, including on-premises appliances/VMs and hosted configurations, which can fit organizations with data residency or network control requirements. This flexibility can be useful for distributed sites that need local survivability or centralized management. It also allows phased migrations from legacy PBX environments. Compared with UCaaS-first offerings, this can better match environments that prefer to keep core calling infrastructure under IT control.
Strong telephony feature coverage
The platform includes core PBX capabilities such as IVR/auto-attendant, ring groups, call queues, voicemail, conferencing, and call recording options (availability can vary by edition and deployment). These functions cover many small-to-midmarket calling needs without requiring a separate contact center platform. It also supports SIP-based interoperability for trunks and many IP endpoints. This makes it suitable for PBX replacement projects where voice is the primary requirement.
Alignment with Fortinet ecosystems
FortiVoice is designed to fit into Fortinet-centric environments, which can simplify procurement and operational ownership for organizations standardizing on a single vendor. IT teams can align voice deployment with existing network/security practices and hardware lifecycle management. This can reduce integration work compared with mixing unrelated voice and network stacks. It is particularly relevant for customers already using Fortinet products across sites.
Limited contact center depth
FortiVoice focuses on business telephony and does not provide the same breadth of advanced contact center capabilities found in dedicated cloud contact center platforms. Organizations needing sophisticated workforce management, advanced analytics, extensive digital channels, or complex routing strategies may require additional products. This can increase integration and administration overhead. It is better suited to basic call queueing than enterprise-grade omnichannel operations.
UC collaboration breadth varies
Compared with UCaaS suites that emphasize meetings, team messaging, and broad third-party app ecosystems, FortiVoice is more voice-centric. Organizations that prioritize integrated video meetings, persistent chat, and extensive collaboration integrations may find gaps or need complementary tools. This can lead to a more fragmented end-user experience. Fit depends on whether telephony is the dominant requirement.
Partner and carrier dependencies
Implementation and ongoing service quality can depend on SIP trunk providers, local carrier arrangements, and channel partners, especially in multi-site deployments. This can introduce variability in support experience and time-to-resolution compared with single-provider, fully managed UCaaS offerings. Global rollouts may require more coordination across regions. Buyers should validate support model, SLAs, and interoperability for their target carriers and endpoints.
Plan & Pricing
Pricing model: Not publicly listed on Fortinet's official product pages. FortiVoice is sold as on-prem hardware appliances, virtual appliances, and FortiVoice Cloud. Official site indicates:
- On-prem hardware/VMs: Models/specs (FVE-20E2, FVE-50E6, FVE-100F, FVE-500F, etc.) are listed but no public list prices on Fortinet.com.
- FortiVoice Cloud: All-inclusive cloud UCaaS offering (FortiVoice Cloud). Licensing is managed via FortiCloud; registration and license activation documented on Fortinet docs, but public prices are not published on the product or docs pages.
- Cloud marketplaces (AWS/Azure): FortiVoice supports both BYOL (bring-your-own-license) and on-demand (pay-as-you-go) licensing on AWS and Azure; Fortinet directs customers to purchase licenses through partners or the marketplace (no public retail pricing shown on Fortinet site).
Trial note (official): FortiCall (Fortinet’s calling service/trunk) can be created and used free for 30 days or up to 300 minutes (trial only allows outbound calling and no international calling). If you sign up for FortiCall during a trial, the trial ends and billing begins. (See Fortinet product documentation.)
Key official notes & purchase path:
- Fortinet’s documentation and deployment guides instruct customers to purchase licenses through Fortinet partners or via the AWS/Azure marketplaces; Fortinet provides partner and support contact information rather than public list pricing.
- No fixed subscription tiers or per-user pricing are published on Fortinet’s FortiVoice product pages or FortiVoice Cloud documentation.
Seller details
Fortinet, Inc.
Sunnyvale, California, USA
2000
Public
https://www.fortinet.com/
https://x.com/Fortinet
https://www.linkedin.com/company/fortinet/
