Glance
Screen sharing software
Co-browsing software
Remote desktop software
Team collaboration software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Healthcare and life sciences
- Banking and insurance
- Public sector and nonprofit organizations
What is Glance
Glance is a customer engagement and support tool that enables agents to co-browse with end users, share screens, and initiate remote assistance sessions from a web or mobile context. It is commonly used by contact centers, customer support, and sales teams to guide customers through complex digital workflows (for example, onboarding, applications, or troubleshooting). The product emphasizes secure, permission-based viewing/control and deployment options that can be embedded into customer-facing experiences. It is typically positioned for regulated or high-touch service environments where guided assistance and auditability matter.
Purpose-built for co-browsing
Glance focuses on agent-to-customer co-browsing workflows rather than general meeting-centric collaboration. It supports guided navigation and shared context inside a customer’s browser session, which fits digital support and assisted sales use cases. This specialization can reduce friction compared with tools designed primarily for internal video meetings. It also aligns well with contact-center operating models where sessions start on-demand.
Multiple assistance modalities
In addition to co-browsing, Glance supports screen sharing and remote assistance patterns that help agents resolve issues beyond a single web page. This breadth is useful when customers move between browser, desktop applications, and mobile experiences. Teams can standardize on one vendor for several real-time support scenarios. It can also simplify agent training and operational playbooks.
Security and permission controls
Glance is commonly implemented with explicit user consent and session-based controls, which are important for customer-facing support. Co-browsing implementations typically include masking or restrictions for sensitive fields and pages, helping organizations manage privacy requirements. These controls are relevant for regulated industries and identity-sensitive workflows. The product’s design supports short-lived, auditable assistance sessions rather than persistent access.
Not a full UC suite
Glance is not primarily a unified communications platform for internal collaboration across chat, meetings, telephony, and calendaring. Organizations seeking an all-in-one workplace suite may still need separate tools for company-wide meetings and messaging. This can increase integration and administration work. It is best evaluated as a customer-assist layer rather than a general collaboration hub.
Integration effort varies
Embedding co-browsing into web and mobile customer journeys can require development work and coordination with security and compliance teams. Single sign-on, CRM/contact-center integrations, and session logging requirements may add implementation complexity. The effort depends on the organization’s architecture and governance. Buyers should validate available connectors and APIs against their stack.
Feature depth depends on use case
Teams that need advanced remote desktop administration (device management, patching, unattended access at scale) may find Glance less aligned than tools built for IT operations. Similarly, organizations that prioritize large-scale webinars or broadcast-style events may need separate event-focused software. Glance fits best when the core requirement is real-time, one-to-one guided assistance. It may be less optimal as a single solution for every remote interaction type.
Seller details
Glance Networks, Inc.
Private
https://www.glance.net/
https://x.com/glancenetworks
https://www.linkedin.com/company/glance-networks/
