TeamViewer
Screen sharing software
Co-browsing software
Network monitoring software
Remote desktop software
Remote support software
Enterprise IT management software
IT asset management software
Mobile device management (MDM) software
Remote monitoring & management (RMM) software
Unified endpoint management (UEM) software
Team collaboration software
Monitoring software
Data center management software
IT incident management software
MSP software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$50.90 per month
Free TrialFree version
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Large
- Media and communications
- Professional services (engineering, legal, consulting, etc.)
- Agriculture, fishing, and forestry
What is TeamViewer
TeamViewer is a remote access and remote support platform used to connect to computers and mobile devices for troubleshooting, administration, and collaboration. It is commonly used by IT support teams, managed service providers, and internal help desks to provide attended and unattended support across distributed endpoints. The product combines remote control, screen sharing, file transfer, and session management, with optional modules for endpoint management and device monitoring. It supports cross-platform connections and can be deployed for both ad hoc support and managed device fleets.
Broad cross-platform remote access
TeamViewer supports remote control across major desktop and mobile operating systems, which helps standardize support workflows in mixed-device environments. It enables both attended sessions (user present) and unattended access for servers and endpoints. Common support features such as file transfer, remote printing, multi-monitor handling, and session chat are integrated into the core client. This breadth reduces the need to maintain separate tools for different endpoint types.
Mature support workflow features
The platform includes capabilities that align with help desk and MSP operations, such as device grouping, address books, session logging, and role-based access controls. It supports technician-to-user workflows like quick support modules and invitation-based sessions. Administrative controls (policies, permissions, and user management) help enforce consistent access practices across teams. These features make it more operationally oriented than general-purpose meeting or screen-sharing tools.
Optional endpoint management add-ons
TeamViewer offers additional modules that extend beyond remote control into endpoint visibility and management, depending on licensing and edition. These can include device inventory views, monitoring/alerting, and management functions that support ongoing operations rather than one-time support sessions. This modular approach allows organizations to start with remote support and expand into broader endpoint management needs. It can be useful for teams that want a single vendor for remote access plus selected management capabilities.
Complex packaging and licensing
TeamViewer’s capabilities span multiple products and add-ons, which can make it difficult to map requirements to the correct edition and license. Features such as monitoring, device management, or mobile capabilities may require separate modules or higher-tier plans. This can increase procurement effort and complicate cost forecasting as usage expands. Organizations often need careful scoping to avoid paying for unused functionality.
Not a full ITSM suite
While TeamViewer supports remote support workflows, it does not replace a dedicated IT service management platform for incident, change, and problem management processes. Ticketing, CMDB depth, and service catalog capabilities are typically limited or handled via integrations rather than being core. Teams with formal ITIL-style processes may need additional systems to manage end-to-end service operations. This can introduce integration and reporting overhead.
Endpoint management depth varies
The endpoint management and monitoring features available through add-ons may not match the depth of specialized UEM/MDM or RMM platforms for policy enforcement, patching, and advanced automation. Organizations with large fleets and strict compliance requirements may find gaps in configuration management or reporting granularity. As a result, some deployments use TeamViewer primarily for remote access while retaining separate tools for fleet management. This can reduce the consolidation benefits implied by the broader feature set.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| TeamViewer Free (Personal use) | Free | Permanent free license for personal/non-commercial use; download and start immediately; limited to personal support and personal devices. |
| Business | US$50.90 per month (annual subscription) | 1 licensed user; 1 concurrent connection (channel); 200 managed devices (quote page shows “per month / excl. tax”). |
| Premium | US$120.90 per month (annual subscription) | 15 licensed users; 1 concurrent connection; 300 managed devices (per month / excl. tax). |
| Corporate | US$245.90 per month (annual subscription) | 30 licensed users; 3 concurrent connections; 500 managed devices (per month / excl. tax). |
Add-ons (examples shown on TeamViewer quote/store pages):
- TeamViewer AI (250 credits): US$105.00 per year (example add-on price).
- Support for Mobile Devices (add-on): US$155.40 per year (example; other entries show US$466.20 per year depending on selection).
- Additional Concurrent Connections: US$0.00 per year shown as selectable (additional paid tiers/contact sales for higher counts).
Seller details
TeamViewer SE
Göppingen, Germany
2005
Public
https://www.teamviewer.com/
https://x.com/teamviewer
https://www.linkedin.com/company/teamviewer/
