Heartland Dinerware
Restaurant POS systems
Hospitality software
Restaurant software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$89 per month
Free Trial unavailableFree version unavailable
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What is Heartland Dinerware
Heartland Dinerware is an on-premise restaurant point-of-sale (POS) system used to manage order entry, table service workflows, and payment processing. It targets independent restaurants and multi-location operators that want a locally installed POS with restaurant-specific functions such as menu management and reporting. The product is commonly deployed with Heartland payment services and related back-office tools, with configuration and support typically delivered through resellers or Heartland channels.
Restaurant-focused POS workflows
Dinerware is designed around common restaurant operations such as table service, modifiers, coursing, and check management. These capabilities fit full-service and bar environments where speed of order entry and flexible ticket handling matter. The product’s focus on restaurant workflows can reduce the need for generic retail POS workarounds.
On-premise deployment option
The system is typically installed locally, which can appeal to operators that prefer on-site control of hardware and data. Local operation can help maintain core POS functionality during certain internet outages, depending on the configuration. This deployment model can also align with venues that have strict network policies or limited connectivity.
Integrated payments via Heartland
Dinerware is commonly sold alongside Heartland payment processing, enabling a more integrated checkout and settlement experience. Using a single vendor for POS and payments can simplify support escalation and billing. It can also streamline PCI-related responsibilities compared with stitching together separate providers, depending on the merchant setup.
Less cloud-native flexibility
Compared with newer cloud-first restaurant platforms, an on-premise POS can be slower to roll out updates and new features across locations. Remote management, device provisioning, and centralized configuration may require additional tools or IT involvement. Operators prioritizing rapid feature delivery and web-based administration may find the model less convenient.
Hardware and IT overhead
Local installations typically require dedicated POS terminals, networking, and ongoing maintenance. Troubleshooting can involve on-site visits or reseller support, which may increase downtime risk if parts or technicians are not immediately available. Total cost of ownership can be higher when factoring in hardware refresh cycles and local support.
Ecosystem varies by channel
Availability of third-party integrations and add-ons can depend on the specific Dinerware version and the reseller/implementation approach. Some integrations may require custom work or may not match the breadth found in larger app marketplaces. This can limit flexibility for operators that want to swap components (online ordering, loyalty, accounting) without vendor involvement.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | Not listed on vendor site — Heartland states restaurant POS plans "start at $89/month" for one station; contact sales for exact pricing. | Core POS functionality: payment processing, checkout (scan-to-pay, digital/text/email receipts), online ordering, guest management (graphical table layout, waitlist), order management, employee management, core reporting. |
| Complete | Not listed on vendor site — Contact sales for exact pricing. | Includes Essentials functionality plus advanced reporting, multi-location management, kitchen display system (KDS), loyalty/gift program integrations, and additional enterprise features. |
Seller details
Global Payments Inc.
Atlanta, Georgia, US
1967
Public
https://www.globalpayments.com/
https://x.com/globalpayments
https://www.linkedin.com/company/global-payments/
