Hesk
Help desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$29.99 per month
Free Trial unavailable
Free version
Small
Medium
Large
- Information technology and software
- Retail and wholesale
- Accommodation and food services
What is Hesk
Hesk is a help desk software product used to manage customer support requests through a ticketing system. It is commonly deployed by small teams that need a lightweight web-based help desk with email piping, a customer-facing portal, and internal staff workflows. Hesk is available as a self-hosted PHP/MySQL application and is also offered as a hosted service, which differentiates it from many help desk tools that are primarily SaaS.
Simple, lightweight ticketing
Hesk focuses on core help desk functions such as ticket intake, assignment, status tracking, and canned responses. The interface and setup are oriented toward small support teams that want a straightforward workflow rather than a broad suite. This can reduce implementation time compared with platforms that bundle CRM/PSA modules and extensive configuration.
Self-hosted deployment option
Hesk supports on-premises/self-hosted installation, which can be important for organizations with specific data residency or infrastructure requirements. Self-hosting also allows teams to control upgrade timing and server configuration. This is a practical alternative to tools in the space that are primarily cloud-only.
Basic automation and email handling
Hesk supports email piping/POP3 fetching to convert inbound emails into tickets and keep conversations centralized. It includes common efficiency features such as canned responses, ticket priorities, and basic categorization. These capabilities cover many standard support desk use cases without requiring a broader customer engagement suite.
Limited omnichannel capabilities
Hesk is primarily oriented around email and web-form ticketing. Organizations that need integrated live chat, social messaging, voice, or unified omnichannel routing may require additional tools. This can increase operational complexity compared with platforms designed for multi-channel engagement out of the box.
Fewer enterprise-grade controls
Compared with larger service platforms, Hesk typically offers a narrower set of advanced governance features such as granular role-based access models, complex approval workflows, and extensive audit/compliance tooling. Larger teams with strict security and compliance requirements may need to validate controls carefully. Reporting and analytics may also be less extensive than in suite-based products.
Smaller integration ecosystem
Hesk’s integration options are generally more limited than products that provide large app marketplaces and prebuilt connectors across CRM, marketing, and PSA systems. Teams may need custom development or middleware to connect Hesk to other business systems. This can be a constraint for organizations standardizing on automated cross-system workflows.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Hesk Free (self-hosted) | Free | Downloadable PHP/MySQL help desk; includes knowledgebase; mobile-friendly; hosted on your server; free version displays "Powered by" credits. |
| Website License (self-hosted) | $49.99 one-time | Removes "Powered by" branding for one installation; includes 1 year email support; 90-day money-back guarantee. |
| Advanced License (multi-install) | $199.99 one-time | Removes "Powered by" links from up to 5 installations; includes 5 years priority support; 90-day money-back guarantee. |
| Hesk Cloud (hosted) | $29.99 per month or $299 per year | Flat fee includes 10 support agents, 10 GB file upload space, unlimited tickets, stats module, choice of US/EU/AU datacenter, instant setup, month-to-month billing. |
| Hesk Cloud Pro (hosted, advanced) | $49.99 per month or $499 per year | Includes 50 support agents, 50 GB file upload space, escalate module, survey module, recurring tickets, branding removal, everything from Hesk Cloud. |
| Hesk Cloud MAX | $99.99 per month or $999 per year | Up to 200 support agents, 200 GB file upload space, all Pro features, daily backups. |
