Infor Customer Relationship Management (CRM)
CRM software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Infor Customer Relationship Management (CRM)
Infor Customer Relationship Management (CRM) is a customer relationship management application used to manage accounts, contacts, sales opportunities, and related customer interactions. It supports sales teams and customer-facing roles that need pipeline tracking, activity management, and reporting. The product is commonly evaluated in organizations that already use Infor enterprise applications and want CRM capabilities that align with their existing Infor environment.
Core sales pipeline management
Provides standard CRM functionality for managing leads, accounts, contacts, opportunities, and sales activities. It supports pipeline visibility and basic forecasting workflows used by sales teams. These capabilities cover common CRM requirements without requiring a separate set of point tools for each sales stage.
Alignment with Infor ecosystem
Fits best when deployed alongside other Infor business systems, where organizations want consistent vendor governance and integration patterns. This can reduce vendor sprawl and simplify procurement and support compared with mixing multiple unrelated platforms. It is often considered when CRM needs are closely tied to Infor-centric business processes.
Reporting and sales visibility
Includes reporting and dashboards to track activities, pipeline status, and performance metrics. These views help managers monitor sales execution and identify stalled deals or coverage gaps. For teams that prioritize operational visibility over extensive customization, the built-in reporting can be sufficient.
Smaller third-party ecosystem
Compared with the most widely adopted CRM platforms, it typically has fewer third-party extensions, prebuilt connectors, and community resources. This can increase reliance on internal development or professional services for specialized needs. Organizations with many niche integrations may face higher implementation effort.
Less suited for SMB simplicity
Teams looking for very fast setup, lightweight workflows, and minimal administration may find it less streamlined than SMB-focused CRM tools. Configuration and governance can be more involved, especially in larger deployments. This can lengthen time-to-value for smaller sales organizations.
Customization may require services
Advanced tailoring of data models, workflows, and integrations may require specialized skills or vendor/partner support. That can add cost and extend project timelines for organizations with complex requirements. Buyers should validate administrative tooling, API coverage, and available implementation partners for their use case.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Custom / Contact sales | Not published on Infor website (quote required) | Infor does not list public pricing for Infor CRM; prospective customers are asked to request a demo or contact sales via form or phone. |
Seller details
Infor
New York, NY, USA
2002
Subsidiary
https://www.infor.com/
https://x.com/infor
https://www.linkedin.com/company/infor/
