Infor HMS
Hotel management software
Hospitality software
Hotel software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Public sector and nonprofit organizations
- Energy and utilities
- Manufacturing
What is Infor HMS
Infor HMS is a hotel property management system (PMS) used to manage core lodging operations such as reservations, check-in/check-out, room assignment, guest profiles, billing, and reporting. It targets full-service hotels and multi-property hospitality groups that need standardized processes and integration with other enterprise systems. The product is commonly deployed as part of a broader Infor hospitality suite, with options to integrate with revenue management, finance, and distribution tools.
Enterprise-grade PMS capabilities
Infor HMS supports core front-office and back-office hotel workflows, including reservations, folios, housekeeping status, and operational reporting. It is designed for properties with complex operational requirements such as multiple outlets, packages, and corporate/agency business. This makes it a fit for larger hotels and groups that need more than lightweight PMS functionality.
Integration with Infor ecosystem
Infor HMS is positioned to integrate with other Infor applications used in hospitality and enterprise environments. This can reduce duplicate data entry across systems such as finance/ERP and analytics when implemented as a suite. For organizations already standardized on Infor, this can simplify vendor management and integration governance.
Multi-property standardization support
Infor HMS is commonly used in environments that require consistent configuration, controls, and reporting across multiple hotels. Centralized standards can help corporate teams enforce policies (e.g., rate/market segmentation structures and reporting definitions). This is useful for hotel groups that prioritize portfolio-level visibility and process consistency.
Heavier implementation footprint
Compared with many cloud-first PMS platforms in this category, Infor HMS implementations can require more planning, configuration, and stakeholder coordination. Organizations may need dedicated project resources for integrations, data migration, and change management. This can increase time-to-value for smaller properties or teams with limited IT capacity.
May exceed needs of small hotels
Properties with simple operations may find the breadth of functionality and configuration options more than they require. Licensing, deployment choices, and administrative overhead can be less attractive for small independent hotels focused on rapid setup. In those cases, simpler systems may provide a better fit for basic front-desk needs.
Integration work varies by stack
While the product can integrate with third-party systems (e.g., distribution, payments, guest messaging), the effort depends on the specific vendors and the property’s architecture. Some integrations may require middleware, custom work, or professional services rather than being turnkey. This can affect total cost and ongoing maintenance responsibilities.
Seller details
Infor
New York, NY, USA
2002
Subsidiary
https://www.infor.com/
https://x.com/infor
https://www.linkedin.com/company/infor/
