JivoChat
Chatbots software
Live chat software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$28 per agent per month
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Real estate and property management
What is JivoChat
JivoChat is a customer communication platform that provides live chat for websites and apps, with a shared inbox for handling conversations across channels such as chat, email, and messaging apps. It is typically used by sales and support teams in small to mid-sized businesses to capture leads, answer questions, and manage inbound requests. The product combines agent tools (routing, canned responses, CRM-style contact records) with optional automation such as chatbots and triggers, plus basic reporting and integrations.
Omnichannel shared inbox
JivoChat centralizes conversations from website chat and common messaging channels into a single agent workspace. This reduces context switching and supports consistent handling across channels. It also helps teams track customer history with contact profiles and conversation logs.
Fast deployment for websites
The product is designed to be embedded on websites with a widget and configured with common operational settings such as working hours, routing, and canned replies. This makes it practical for teams that need live chat without a long implementation cycle. It also supports multi-agent workflows for basic support and sales coverage.
Automation and integrations available
JivoChat includes automation features such as proactive invitations/triggers and chatbot-style flows depending on plan and configuration. It also offers integrations with common business tools (for example, CRM and analytics) to connect chat activity to lead and support processes. These capabilities help bridge live chat with downstream follow-up and reporting.
Limited conversational intelligence depth
Compared with platforms focused on conversation analytics, JivoChat’s intelligence features are typically more operational than analytical. Advanced capabilities such as deep call/chat transcription analytics, coaching workflows, and sophisticated intent modeling may require external tools. Organizations seeking enterprise-grade conversational intelligence may find the native analytics insufficient.
Chatbot sophistication varies
Automation is oriented toward common website chat use cases (qualification, FAQs, routing) rather than complex virtual-agent deployments. Building and maintaining advanced bot logic, multilingual intent libraries, or highly customized integrations can be constrained by the product’s bot framework. Teams with complex automation requirements may need additional development or a specialized bot platform.
Enterprise contact-center gaps
JivoChat is primarily positioned for live chat and messaging rather than full contact-center operations. Features such as advanced workforce management, quality management, and complex telephony/IVR capabilities are not the core focus. Larger organizations may need complementary systems for broader contact-center needs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 | Attend to customers via chat and social networks in a single application; online chat for websites; integrations with Telegram, Facebook, Instagram, Viber; callback feature; offline forms; desktop, mobile and browser apps; includes 5 agents. |
| Basic | $28 per agent/month (when billed annually) | All Free features plus proactive invitations and pre-chat buttons, real-time visitor monitoring, ready answers with an automatic assistant, anti-spam protection, JivoChat CRM. |
| Professional | $42 per agent/month (when billed annually) | All Basic features plus Telephony Plus module, integration with WhatsApp, voice messages on Telegram/Instagram/Facebook, integration with chatbots, chat rescue; 14-day trial available. |
| Enterprise (VIP) | $56 per agent/month (when billed annually) | All Professional features plus Mobile SDK, chat routing, video call module, Chat API; Enterprise/"Order a calculation" options and 14-day trial available. |
| Add-ons (per month, billed annually) | See prices | WhatsApp Module — $27; Jivo Marketing — $6; AI assistant — $13; Telephony Plus — $4; Videocalls — $23 per agent; AI Agent — $69 per agent. Note: VAT not included; billing discounts available for 3-month (10%) and 1-year (30%) terms. |
