LiveAgent
Chatbots software
Shared inbox software
Help desk software
Live chat software
Customer self-service software
Social customer service software
Call center infrastructure (CCI) software
Contact center software
Complaint management software
Customer communications management software
Digital customer service platforms
Enterprise feedback management software
Feedback analytics software
Agentic AI software
AI agents
AI customer support agents software
Conversational intelligence software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$15 per agent per month
Free Trial
Free version unavailable
Small
Medium
Large
- Accommodation and food services
- Retail and wholesale
- Information technology and software
What is LiveAgent
LiveAgent is a customer support platform that combines ticketing, a shared inbox, live chat, and call center features in a single agent workspace. It is used by support and service teams to manage customer conversations across email, web chat, social channels, and voice while tracking cases through a ticket lifecycle. The product includes knowledge base and self-service capabilities and offers integrations for connecting to other business systems. It is typically deployed by small to mid-sized organizations that want an all-in-one support tool rather than separate point solutions.
Omnichannel ticketing in one UI
LiveAgent centralizes email, chat, social messages, and other inbound requests into a ticketing workflow, which reduces channel switching for agents. It supports assignment, tagging, SLA-related workflows, and internal notes to coordinate work across a team. For organizations comparing broader contact center suites versus lighter tools, this provides a consolidated agent experience without requiring multiple products.
Built-in live chat and voice
The platform includes live chat and call center capabilities alongside help desk ticketing, which can simplify procurement and administration. Teams can handle real-time conversations and convert them into trackable tickets for follow-up and reporting. This is useful for support organizations that need both synchronous (chat/voice) and asynchronous (email/tickets) handling in the same system.
Self-service and knowledge base
LiveAgent provides a customer portal/knowledge base to publish articles and enable customers to find answers without contacting support. It supports common self-service patterns such as categorization and search to reduce repetitive tickets. This helps teams balance agent workload with deflection and consistent answers across channels.
AI and agentic features vary
While the market increasingly emphasizes AI agents, conversational intelligence, and advanced automation, LiveAgent’s AI depth may not match platforms built primarily around AI-first routing, summarization, and autonomous resolution. Buyers with requirements for extensive AI-driven quality management, intent detection, or advanced conversation analytics may need to validate capabilities carefully. Some AI-related functions may depend on add-ons, integrations, or roadmap availability rather than being uniformly mature across channels.
Enterprise contact center gaps
Organizations needing large-scale contact center infrastructure (advanced workforce management, complex routing strategies, carrier-grade telephony options, and deep compliance tooling) may find limitations compared with enterprise-focused contact center suites. Multi-region deployments, highly customized IVR, and sophisticated outbound dialing requirements can require additional systems. Fit for complex, regulated, or very high-volume environments should be confirmed through technical evaluation.
Reporting depth can require effort
Out-of-the-box reporting may cover core help desk metrics, but teams with complex KPI frameworks often need additional configuration to align dashboards with their processes. Cross-channel analytics and feedback/complaint analysis can require careful taxonomy setup (tags, categories, dispositions) to be reliable. Some organizations may need external BI tooling or exports for advanced analysis and long-term trend reporting.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Small business | $15 per agent/month (billed annually) — $19 per agent/month (billed monthly) | Ticketing, Live chat, Knowledge base, Customer Portal, Contact forms, Automation rules, Integrations, Multiple language support, AI Answer Assistant, AI Chatbot. 30-day free trial available. |
| Medium business | $29 per agent/month (billed annually) — $35 per agent/month (billed monthly) | Everything in Small + Call center & IVR, Time Rules, Reports, Proactive chat invitations, Agent ratings, Sound configuration, Service levels (SLA). |
| Large business | $49 per agent/month (billed annually) — $59 per agent/month (billed monthly) | Everything in Medium + SSO, Custom roles, Time tracking & Audit log, Social channel integrations (Facebook, Instagram, Twitter, Viber, WhatsApp availability varies by plan). |
| Enterprise | $69 per agent/month (billed annually) — $85 per agent/month (billed monthly) | Book demo / Contact sales. Dedicated account manager, Priority support, Assisted channels integration, Branding removal, Custom billing setup, Service review calls and reports, Scheduled release management. (*Some Enterprise services require 10+ agents.) |
Additional official add-ons (as listed on LiveAgent site):
- Social channel integrations (Facebook, Twitter, Viber): $39/month (per channel for some plans).
- Facebook + Instagram: $39/month + $19/month (as listed).
- Additional Knowledge Base (separate KB): $19/month per KB.
- Branding removal: $19/month per account.
- Time tracking: $19/month.
- Note: WhatsApp integration works via Twilio and 360dialog providers; availability varies by plan.
Seller details
Quality Unit, s.r.o.
Bratislava, Slovakia
2004
Private
https://www.postaffiliatepro.com/
https://x.com/postaffiliatepro
https://www.linkedin.com/company/postaffiliatepro/
