LiveChat
Conversational marketing software
Chatbots software
Help desk software
Live chat software
Customer self-service software
Conversational support software
Customer service automation software
Conversational intelligence software
E-commerce software
Conversational commerce platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if LiveChat and its alternatives fit your requirements.
$19 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Retail and wholesale
- Accommodation and food services
What is LiveChat
LiveChat is a live chat and customer messaging platform used to communicate with website visitors and customers in real time. It is typically used by customer support, sales, and e-commerce teams to handle inquiries, qualify leads, and assist with purchases through chat widgets and agent workspaces. The product includes routing, canned responses, basic automation, reporting, and integrations with common CRM, help desk, and e-commerce tools. LiveChat is part of a broader product suite that also includes related customer service tools under the same vendor.
Mature live chat experience
LiveChat provides a dedicated agent console, chat routing, tags, canned responses, and transcript history designed for high-volume web chat. It supports proactive chat invitations and visitor context to help agents respond with relevant information. These capabilities align well with organizations that prioritize real-time assistance on web properties.
Integrations and extensibility
LiveChat offers integrations with common business systems such as CRM, email marketing, analytics, and e-commerce platforms, plus APIs for custom workflows. This helps teams connect chat conversations to customer records and downstream processes. Compared with many chat-only tools, the integration ecosystem is a practical advantage for operationalizing chat data.
Operational reporting and monitoring
The platform includes dashboards and reports for chat volume, responsiveness, agent activity, and customer satisfaction signals. Supervisors can use these metrics to manage staffing and service levels. Reporting is oriented toward day-to-day chat operations rather than only marketing attribution.
Advanced automation may require add-ons
While LiveChat supports rules, canned responses, and basic automation, more advanced bot-building and conversational AI capabilities may require additional products or integrations. Organizations seeking end-to-end AI agent automation across channels may find the native feature set limited. This can increase total cost and implementation complexity when scaling automation.
Omnichannel depth varies by channel
LiveChat is strongest for website chat, but organizations that need deep, unified handling across voice, social messaging, and complex contact-center workflows may need complementary systems. Some channels and features can be available through the vendor’s broader suite rather than the core LiveChat product. This can create a multi-product architecture for full omnichannel support.
Help desk breadth not always sufficient
For teams that need full ticketing, knowledge management, and IT-style service management processes, LiveChat alone may not cover all requirements. Companies often pair it with a dedicated help desk or service platform for advanced SLAs, workflows, and asset-centric support. This adds integration and governance work to maintain a single source of truth.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $19 per user/month (billed annually) — $25 per user/month (billed monthly) | Text Intelligence; Track up to 100 visitors; 1 recurring campaign; 60-day chat history; Basic widget customization; 24/7/365 support; 1 user. |
| Team | $49 per user/month (billed annually) — $59 per user/month (billed monthly) | Everything in Starter; Track up to 400 visitors; Unlimited campaigns; Unlimited chat history; Full widget customization; Basic reporting; Unlimited users. |
| Business | $79 per user/month (billed annually) — $89 per user/month (billed monthly) | Everything in Team; Track up to 1000 visitors; Work scheduler; Staffing prediction; On-demand & advanced reporting; Agent performance; SMS and Apple Messages for Business. |
| Enterprise | Custom pricing (request a call) | Dedicated onboarding & account manager; White-label chat widget; SSO; HIPAA compliance; SLAs; professional services; customizable tracking limits and alternative payment terms. |
Add-ons / other pricing noted on official site:
- ChatBot (add-on): starts at $52/month (billed annually).
Seller details
LiveChat, Inc.
Wrocław, Poland
2002
Public
https://www.livechat.com/
https://x.com/livechat
https://www.linkedin.com/company/livechat/
