Lyssna
User research tools
Enterprise feedback management software
Crowd testing tools
Interview scheduling software
Survey software
Recruiting software
Consumer insights platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$82 per month
Free Trial unavailable
Free version
Small
Medium
Large
- Information technology and software
- Arts, entertainment, and recreation
- Education and training
What is Lyssna
Lyssna is a user research platform used to collect and analyze feedback on digital experiences through methods such as surveys, preference tests, and usability studies. It supports product, UX, and research teams that need to validate designs, messaging, and information architecture with participants. The product combines study creation, participant recruitment options, and results reporting in a single workflow, with an emphasis on unmoderated research activities.
Broad unmoderated study types
Lyssna supports multiple unmoderated research methods that teams commonly use for early and iterative design validation, such as surveys and quick preference-style evaluations. This helps teams run different study formats without switching tools. It is well-suited to lightweight, repeatable research cycles where speed and consistency matter.
Integrated participant recruitment options
The platform includes options to source participants as part of the study workflow, reducing the need to manage recruiting entirely outside the tool. This can shorten time-to-field for teams that do not have an established research panel. It also supports bringing your own participants when organizations need tighter control over who participates.
Centralized results and reporting
Lyssna provides a single place to collect responses and review outcomes, which helps stakeholders access findings without exporting data across multiple systems. Built-in reporting is useful for sharing outcomes with product and design partners. For teams that run frequent studies, this centralization can improve traceability across projects.
Limited moderated research depth
Lyssna is primarily oriented toward unmoderated research, which can be a constraint for teams that rely on live interviews, facilitation, and real-time probing. Organizations that need robust moderated session management may require additional tools and processes. This can add operational overhead for mixed-method research programs.
Enterprise governance may vary
Compared with platforms built primarily for enterprise feedback management, governance features such as complex role models, advanced compliance controls, and large-scale program administration may be less comprehensive depending on plan and configuration. Larger organizations may need to validate requirements around data retention, auditability, and access controls. Procurement teams often require this detail before standardizing on a research platform.
Analysis workflows can require exports
For deeper qualitative synthesis (for example, extensive tagging frameworks, cross-study repositories, or advanced text analytics), teams may still need to export data into specialized analysis or research repository tools. This can fragment the workflow from collection to synthesis. It may also increase effort when combining Lyssna results with other customer feedback sources.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 | 3 collaborator seats; 1 launched study per month; core testing methodologies; sign-up with no credit card required. |
| Starter | $99 per month (or $82 per month billed annually) | 5 collaborator seats; 1 launched study per month; includes ability to order panel participants (paid separately). |
| Growth | $199 per month (or $165 per month billed annually) | 15 collaborator seats; 3 launched studies per month; includes platform features (unmoderated tests unlimited, Interviews sessions unlimited). |
| Enterprise | Custom pricing | Unlimited collaborator seats; custom limits and enterprise features (SSO, enhanced security); contact sales for pricing. |
Usage-based (Participant Panel) — Pay-as-you-go Pricing model: Pay-as-you-go (panel responses billed in credits; 1 credit = USD $1 unless buying credits in bulk). Free tier/trial: No free panel credits documented on official site. Example costs / rules:
- Unmoderated tests: Base rate = 1 credit × test minutes × number of participants. Screener = +2 credits/participant. Recording = +2 credits/participant.
- Moderated Interviews: fixed credit cost per session length (example: 15 min = 60 credits; 30 min = 75 credits; 45 min = 90 credits; 60 min = 105 credits; up to 120 min = 165 credits). 1 credit ≈ $1. Discounts / billing: Annual subscription discounts shown (Starter $82/mo when billed annually; Growth $165/mo when billed annually). Pre-purchased credit bundles and bulk credit discounts are referenced on the official site.
(All prices stated on Lyssna help/pricing pages are shown in USD.)
