Mattermost
Business instant messaging software
Product management software
Workflow management software
Internal communications software
Process automation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Mattermost
Mattermost is a team messaging and collaboration platform designed for secure internal communications, with options for self-hosted and cloud deployments. It supports channels, direct messaging, file sharing, and integrations, and it is commonly used by engineering, IT, and security-conscious organizations. The product also includes workflow capabilities such as playbooks and automation features to coordinate incident response and operational processes. A key differentiator is its focus on deployment control and extensibility for regulated or air-gapped environments.
Self-hosting and deployment control
Mattermost supports on-premises and private-cloud deployments, which helps organizations meet data residency and network isolation requirements. This is useful for regulated industries and environments that cannot rely on multi-tenant SaaS. Administrative controls and configuration options are oriented toward enterprise governance. It can fit security programs that require tighter control than typical hosted collaboration suites.
Strong integration and extensibility
Mattermost provides APIs, webhooks, and an integration ecosystem to connect chat with developer tools and operational systems. Teams can automate notifications and actions from CI/CD, monitoring, ticketing, and custom internal apps. This supports chat-ops patterns where work is coordinated directly in channels. Extensibility can reduce context switching compared with using separate tools for messaging and operational coordination.
Operational workflows via playbooks
Mattermost includes structured workflows (e.g., playbooks) to run repeatable processes such as incident response and on-call coordination. It can standardize checklists, timelines, and stakeholder communications inside the collaboration space. This helps teams track execution and handoffs during time-sensitive events. The workflow layer differentiates it from basic business messaging tools that focus mainly on chat and meetings.
Heavier admin and maintenance
Self-hosted deployments require infrastructure planning, upgrades, monitoring, and backup/DR processes. Organizations without mature IT operations may find the operational overhead higher than fully managed SaaS alternatives. Scaling, high availability, and compliance configurations can add complexity. Total cost of ownership depends on internal staffing and hosting choices.
Not a full PM suite
While Mattermost supports workflows and coordination, it is not primarily a full product management system with deep roadmapping, portfolio management, or advanced project scheduling. Teams often still rely on dedicated work management tools for backlogs, Gantt-style planning, and cross-project reporting. Its strengths are strongest around communication and operational execution. Buyers expecting an all-in-one PM platform may need additional software.
User experience varies by setup
Feature availability and performance can vary depending on edition, plugins, and deployment architecture. Organizations may need to curate integrations and permissions to keep the workspace organized and searchable. Compared with unified workplace suites, some capabilities (e.g., meetings, document collaboration) typically require third-party tools. This can increase configuration effort and user training needs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Team / Entry (self-hosted) | Free (open-source, MIT) | Mattermost Team Edition is available as open-source software for self-hosting (Linux binary, MIT). Suitable for community/self-hosted use with core Channels, Boards, Playbooks features. |
| Hosted "Free" (Cloud) | $149/year (flat hosting fee) | Officially described as a hosted version of Team Edition with a flat-rate hosting cost of $149/year (software itself is free; hosting charged). |
| Professional | Contact Sales / pricing not listed publicly | Entry-level paid plan for team collaboration; self-serve purchase options exist but per-seat/unit prices are not published on the official pricing page. |
| Enterprise | Contact Sales / custom pricing | High-scale edition with enterprise compliance, high availability, extended support; pricing available via Get Pricing / contact sales. |
| Enterprise Advanced | Contact Sales / custom pricing | Advanced mission-critical features (Sovereign AI, ultra-high resiliency, etc.); available via sales. |
Seller details
Mattermost, Inc.
Palo Alto, CA, USA
2015
Private
https://mattermost.com/
https://x.com/mattermost
https://www.linkedin.com/company/mattermost/
