MiVoice Business
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- Manufacturing
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- Transportation and logistics
What is MiVoice Business
MiVoice Business is an enterprise PBX and unified communications platform used to manage business telephony, voicemail, auto-attendants, and call routing across desk phones, softphones, and SIP trunks. It supports both on-premises deployments and hosted/cloud models, making it common in mid-sized to large organizations and multi-site environments. The product is typically selected when organizations need PBX-grade call control, survivability options, and integration with existing voice infrastructure.
Hybrid deployment flexibility
MiVoice Business supports on-premises, virtualized, and hosted deployment models, which helps organizations align with existing infrastructure and migration timelines. This is useful for multi-site environments that cannot move all locations to cloud at once. It also supports SIP-based connectivity for integrating with carrier services and existing voice networks.
Enterprise call control features
The platform provides core PBX capabilities such as extension management, hunt groups, auto-attendants, call forwarding, and voicemail. These functions address common enterprise telephony requirements without relying on separate point solutions. It is often used where consistent dial plans and centralized call routing policies are required across sites.
Designed for multi-site resiliency
MiVoice Business is commonly deployed in distributed environments and supports architectures intended to keep calling available during WAN or site disruptions. This can be important for organizations with branch offices and local calling requirements. The focus on PBX survivability can be a differentiator versus cloud-only approaches for some risk profiles.
Complexity and admin overhead
Compared with many cloud-first PBX offerings, MiVoice Business deployments can involve more planning, configuration, and ongoing administration. Organizations may need specialized voice expertise or partner support for design, upgrades, and troubleshooting. This can increase total cost of ownership for smaller IT teams.
Cloud experience varies by model
Because the product spans on-premises and hosted options, the user and admin experience can differ depending on the chosen deployment and associated components. Some organizations may find that cloud-native workflows (rapid provisioning, simplified management, frequent feature releases) are stronger in cloud-only platforms. Fit and feature parity should be validated for the specific hosting model under consideration.
Ecosystem depends on Mitel stack
Many capabilities and integrations are optimized around Mitel endpoints and related Mitel applications. Organizations standardizing on third-party devices or seeking broad marketplace-style integrations may need additional validation and potentially extra integration work. This can affect rollout speed in environments with heterogeneous UC and contact center tooling.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| On‑premises (Perpetual license / CapEx) | Not publicly listed — contact Mitel sales or channel partner | Traditional perpetual licensing; annual maintenance/Software Assurance (SWA) typically required; supports 5–65,000 users; full infrastructure control and data sovereignty. |
| Subscription (OpEx / Term license) | Not publicly listed — contact Mitel sales or channel partner | Monthly/term subscription model available; supports public cloud (AWS/Azure), private cloud, or hybrid deployments; sold via channel partners. |
| MiVoice Business – Small Business package | Not publicly listed — contact Mitel sales or channel partner | Packaged offering for small businesses; modular features; special channel offers; deployable on-prem or in cloud. |
| Enterprise / Custom | Custom pricing | Large-scale deployments, vertical integrations, professional services and managed services; pricing tailored per deal. |
Seller details
Mitel Networks Corporation
Ottawa, Ontario, Canada
1973
Private
https://www.mitel.com/
https://x.com/Mitel
https://www.linkedin.com/company/mitel/
