8x8 Work
UCaaS platforms
Video conferencing software
VoIP providers
Cloud PBX platforms software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€27 per user per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Real estate and property management
- Professional services (engineering, legal, consulting, etc.)
- Agriculture, fishing, and forestry
What is 8x8 Work
8x8 Work is a cloud unified communications platform that combines business calling (VoIP), cloud PBX features, team messaging, and video meetings in a single service. It targets small to mid-sized organizations and distributed teams that need a managed phone system and collaboration tools without on-premises PBX hardware. The product is typically deployed as a subscription service with administrative controls for users, numbers, and policies, and it integrates with common business applications through connectors and APIs.
Unified calling and meetings
8x8 Work consolidates VoIP calling, cloud PBX, messaging, and video meetings under one administrative environment. This reduces the need to manage separate vendors for telephony and conferencing. It supports common UC workflows such as auto attendants, call queues, voicemail, and meeting scheduling. For organizations standardizing on one UC stack, this can simplify licensing and user provisioning.
Cloud PBX administration controls
The platform provides centralized administration for extensions, phone numbers, call routing, and user policies. IT teams can manage features such as business hours routing, ring groups, and role-based access without maintaining PBX hardware. This is useful for multi-site or remote-first organizations that need consistent dialing plans and governance. Administrative tooling is a core requirement in the UCaaS category and is a key capability of 8x8 Work.
Business integrations and APIs
8x8 Work supports integrations with common productivity and CRM tools and offers APIs for extending calling and messaging workflows. This enables click-to-dial, call logging, and embedding communications into business processes. Compared with point solutions focused only on meetings or only on telephony, this broader integration surface can reduce context switching. Integration availability and depth vary by application and plan.
Video meetings less specialized
While 8x8 Work includes video conferencing, organizations with advanced webinar production, event management, or media workflows may find dedicated video platforms more feature-complete. Requirements such as large-scale broadcasting, sophisticated audience engagement, or deep video content management can exceed what a UC-focused meeting tool typically provides. Teams should validate participant limits, recording options, and admin controls against their specific meeting and event needs. This is a common trade-off when selecting an all-in-one UCaaS suite.
Plan complexity and add-ons
UCaaS bundles often segment features across tiers, and some capabilities may require specific plans or add-on licensing. This can make it harder to forecast total cost when different departments need different calling, analytics, or compliance features. Buyers should map required PBX features, international calling, and integrations to the exact SKU. Contract terms and included minutes can materially affect cost for high-volume calling.
Migration and change management
Moving from an existing PBX or VoIP provider to 8x8 Work can involve number porting, device provisioning, and reconfiguration of call flows. Complex environments (multiple sites, contact center dependencies, or legacy analog lines) may require careful planning and phased rollout. End-user adoption also depends on training for the desktop/mobile apps and new calling behaviors. These implementation considerations can extend timelines compared with deploying a standalone meeting tool.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| X2 | €27 per user/month (starts at) | 8x8 Work user app (mobile & desktop); local virtual number; international dial‑in numbers (add‑on); unlimited calling to 14 countries; HD video meetings up to 100 participants; personal call analytics; Internet fax; call queues; integrations (G Suite, Office 365, Microsoft Teams, Salesforce). |
| X4 | €48 per user/month (starts at) | Includes X2 capabilities plus extended unlimited calling (additional countries), supervisor & service-quality analytics, Switchboard Pro (receptionist console), barge/monitor/whisper. |
| X6 | €120 per user/month (starts at) | Includes X4 capabilities plus contact‑centre agent & supervisor UI, 4,000 minutes allowance per concurrent agent, customer engagement analytics, call‑flow reporting, wallboards/dashboards, queued callback. |
Seller details
8x8, Inc.
Campbell, California, USA
1987
Public
https://www.8x8.com/
https://x.com/8x8
https://www.linkedin.com/company/8x8/
