Mojo Helpdesk
Shared inbox software
Help desk software
Customer self-service software
Social customer service software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$14 per agent per month
Free Trial
Free version unavailable
Small
Medium
Large
- Education and training
- Public sector and nonprofit organizations
- Information technology and software
What is Mojo Helpdesk
Mojo Helpdesk is a cloud-based help desk and ticketing system used to manage customer support and internal service requests. It centralizes inbound requests into tickets, supports team workflows, and provides a self-service portal with a knowledge base. The product is commonly used by small to mid-sized teams that need email-to-ticket handling, SLA tracking, and basic automation without deploying an enterprise ITSM suite.
Straightforward ticketing workflows
Mojo Helpdesk focuses on core help desk functions such as ticket intake, assignment, status tracking, and internal notes. Teams can configure categories, priorities, and SLAs to standardize handling of requests. This makes it suitable for organizations that want a simpler setup than broader customer engagement platforms.
Self-service portal and knowledge base
The product includes a customer-facing portal where users can submit and track requests. It also supports a knowledge base to publish articles and deflect repetitive questions. This combination helps teams support both external customers and internal employees with a consistent process.
Integrations and extensibility options
Mojo Helpdesk provides integrations and API-based options to connect with other business systems. Common use cases include syncing user data, triggering notifications, or connecting to collaboration and identity tools. This supports organizations that need the help desk to fit into an existing tool stack rather than operate as a standalone inbox.
Limited omnichannel messaging depth
While it can centralize email-based support well, it is typically less comprehensive for real-time messaging channels than tools built primarily for chat and SMS. Organizations that rely heavily on web chat, texting, or conversational automation may need additional tooling. Social channel handling may also be less native than products designed specifically for social customer service.
Automation and AI may be basic
Mojo Helpdesk supports rules and workflow configuration, but it is not positioned as an advanced automation or AI-first service platform. Teams looking for sophisticated routing, intent-based triage, or AI agent capabilities may find gaps. This can increase manual work as ticket volume grows.
Reporting and analytics constraints
The platform provides operational reporting for ticket volumes and performance, but analytics may be less flexible than more enterprise-oriented service suites. Complex dashboards, custom metrics, and cross-channel attribution can require exports or external BI tools. This can be a limitation for teams with strict reporting requirements or multiple support lines.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Team | $14 per month per agent | Unlimited number of tickets; limited storage, queues, and automation; max 25 agents. Core features: full ticket tracking, email integration, self-service knowledge base, canned responses, custom forms, basic SLA monitoring, automations, time tracking, SSO, branding. |
| Business | $24 per month per agent | Increased storage, queues, forms, triggers and automation; max 100 agents. Adds: agent permissions, escalation rules, ticket merging, round-robin assignment, advanced business hours, advanced SLA monitoring, private knowledge base, advanced security, custom domain, KPI reporting, phone support, white-glove service. |
| Enterprise | $34 per month per agent | Designed for mission-critical helpdesks; unlimited agents. Adds: advanced reporting, dedicated account manager, priority support, automated exports, increased quotas (API, bots, SLAs, reporting, storage), sandbox environment, HIPAA compliance. |
Notes: Prices shown are per agent, per month. The vendor offers a free 21-day trial (no credit card required). Annual billing receives a 10% discount for all business plans; educational and non-profit organizations receive a total of 25% discount on yearly Business and Enterprise plans (discounts are not cumulative).
Seller details
Metadot Corporation
San Francisco, California, United States
1999
Private
https://www.mojohelpdesk.com/
https://x.com/mojohelpdesk
https://www.linkedin.com/company/metadot-corporation
