MSP360 RMM
Remote monitoring & management (RMM) software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$59.99 per admin per month
Free TrialFree version
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- Education and training
- Professional services (engineering, legal, consulting, etc.)
- Healthcare and life sciences
What is MSP360 RMM
MSP360 RMM is a remote monitoring and management (RMM) platform for managed service providers and IT teams to monitor endpoints, deploy software, automate routine maintenance, and provide remote access. It supports Windows and macOS device management with policy-based monitoring, patching, scripting, and alerting. The product is positioned for MSPs that want RMM capabilities alongside MSP360’s broader portfolio (for example, backup and cloud management) and integrations with common PSA and ticketing tools.
Core RMM feature coverage
The platform provides endpoint monitoring, alerting, remote access, software deployment, and scripting/automation for common IT operations. It supports policy-based configuration to standardize checks and actions across customer environments. This aligns with the baseline capabilities expected in the RMM category for MSP operations.
MSP-oriented workflow integrations
MSP360 RMM is designed to fit MSP workflows, including multi-tenant management and integration points typically used for service delivery. It supports connecting monitoring and alerts to external ticketing/PSA systems to reduce manual triage. This helps teams centralize operational signals without building custom tooling for every customer.
Leverages MSP360 ecosystem
Organizations already using MSP360 products can align RMM with adjacent MSP360 tooling and vendor relationships. This can simplify procurement and administration compared with assembling separate point solutions. It can also reduce context switching for technicians when the same vendor is used across multiple IT management functions.
Smaller third-party ecosystem
Compared with some long-established RMM suites, MSP360 RMM typically has fewer deep, prebuilt integrations and marketplace extensions. That can increase reliance on generic connectors or custom processes for specialized tools. For MSPs with highly standardized stacks, integration gaps can become a scaling constraint.
Advanced automation depth varies
While it supports scripting and policy-based automation, organizations with complex runbooks may find limitations in orchestration, conditional logic, or cross-tool automation compared with more automation-centric platforms. This can lead to maintaining scripts externally or using additional automation tooling. The impact is higher for MSPs managing large fleets with strict operational maturity requirements.
Feature maturity still evolving
As a newer entrant relative to some established RMM products, certain areas (reporting depth, granular role-based controls, or specialized monitoring templates) may be less mature depending on the use case. Teams may need to validate coverage for niche device types and compliance reporting needs. This can lengthen evaluation time for regulated or complex environments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Community Edition (Free) | $0 — Free (up to 50 endpoints) | Fully-featured RMM for up to 50 endpoints; no time limit; no credit card or contract required; multiple admins allowed; limited support. |
| RMM (Paid) | $59.99 per admin/month (standard monthly rate) | Licensed per admin with unlimited endpoints; includes MSP360 Managed Connect at no extra cost; monthly and annual billing offered (annual discount referenced but specific annual price not listed on site); 24/7/365 technical support for paid plan. |
Notes:
- Promotional pricing (e.g., a time-limited $49.99/month offer) has appeared on MSP360 marketing pages but is a limited promotion and not shown as the standard list price. |
Seller details
MSP360
Austin, Texas, US
2011
Private
https://www.msp360.com/
https://x.com/msp360
https://www.linkedin.com/company/msp360/
