MTBC
Medical billing software
Health care software
Health care operations software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$199 per provider per month
Free Trial
Free version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Public sector and nonprofit organizations
- Manufacturing
What is MTBC
MTBC is a healthcare revenue cycle management and medical billing platform used by provider organizations to manage claims, payments, and related administrative workflows. It is commonly used by ambulatory practices and specialty groups that want billing services and/or software support for coding, claim submission, and accounts receivable follow-up. The product is positioned around end-to-end RCM operations, including eligibility and payment workflows, rather than being solely a clinical documentation system.
RCM-focused workflow coverage
MTBC centers on core medical billing and revenue cycle activities such as charge capture support, claim submission, payment posting, and follow-up on denials and unpaid balances. This focus aligns well with organizations prioritizing financial operations over clinical feature depth. It can be used as a billing platform and as an operational layer around payer interactions.
Services plus software model
MTBC is commonly delivered with operational services (e.g., billing/RCM services) in addition to software. This can reduce internal staffing requirements for practices that do not want to manage the full billing function in-house. It also provides a single vendor for both tooling and execution of recurring billing tasks.
Practice operations orientation
The product supports administrative workflows that typically sit between the front desk, billing office, and payers, such as eligibility-related processes and payment workflows. This makes it relevant to healthcare operations teams that need consistent processes across multiple providers or locations. It is generally evaluated as an operations and billing solution rather than a therapy- or facility-specific clinical system.
Clinical depth may vary
Organizations looking for deep specialty clinical workflows (for example, therapy- or behavioral-health-specific documentation and treatment planning) may find MTBC less purpose-built than products designed primarily as specialty EHRs. In those cases, additional configuration or complementary systems may be required. Fit depends on whether billing/RCM is the primary driver versus clinical documentation.
Integration requirements
When MTBC is used alongside a separate EHR, data exchange for demographics, charges, and claim-related information can require interfaces and ongoing coordination. Integration scope and costs can vary based on the existing systems and payer workflows. This can add implementation time compared with a single, tightly integrated clinical-and-billing suite.
Limited public product detail
Publicly available, product-specific documentation and feature-by-feature comparisons can be harder to validate than for some widely standardized platforms. Buyers may need to rely more on demos, statements of work, and contract exhibits to confirm exact capabilities and service levels. This can lengthen due diligence for regulated workflows and reporting needs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Central | $349 per month | Entry-level CareCloud (formerly MTBC) tier listed on CareCloud site; includes practice management/RCM features (CareCloud site lists $349/month but the product pages often require contacting sales or request-a-demo for full details). |
| Complete | $629 per month | Mid-tier bundle listed on CareCloud site; includes expanded EHR/PM/RCM capabilities. |
| Concierge | 3%–7% of collections | Outsourced/full-service Revenue Cycle Management (RCM) option listed as a percentage of collections (custom service; contact sales). |
Usage-based / add-on services (official site lists per-unit or per-provider pricing): Pricing model: Usage-based / pay-as-you-go for some services and per-provider-month for add-ons. Free tier/trial: cirrusAI Notes: 1-month free trial (explicit). Example costs:
- cirrusAI Notes – $199 per provider per month (1-month free trial). Source: CareCloud cirrusAI Notes page.
- Medical Transcription – Per 65-character line: $0.08–$0.15; Per audio minute: $1.25–$2.00; Per encounter: $2.50–$4.00. Source: CareCloud Medical Transcription Services page.
- Medical Document Indexing – Per page: $0.08–$0.10; Per patient report: $0.30–$0.40. Source: CareCloud Medical Document Indexing page.
Notes: All pricing above is taken directly from CareCloud's official website (CareCloud is the current public-facing brand for MTBC). Several product-specific pricing pages redirect to contact/sales or request-a-demo for contract details; where the site lists a numeric price I included it. Where the site is ambiguous about units (e.g., whether Central/Complete are per-provider or per-practice), I did not assume units—please confirm with CareCloud sales for contract-specific pricing and per-provider vs per-practice billing.
Seller details
CareCloud, Inc.
Miami, FL, USA
1999
Public
https://www.carecloud.com/
https://x.com/CareCloud
https://www.linkedin.com/company/carecloud/
