Netsmart Telehealth
Telemedicine software
Health care software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Netsmart Telehealth
Netsmart Telehealth is a telemedicine solution used by healthcare and human services organizations to deliver virtual visits as part of clinical workflows. It is typically deployed by provider groups that also use Netsmart’s electronic health record and care coordination products, with telehealth embedded into scheduling and documentation processes. The product is oriented toward behavioral health, community-based care, and post-acute settings where remote sessions and coordinated care plans are common. It is positioned as an integrated component of a broader Netsmart platform rather than a standalone virtual-care app.
Designed for integrated workflows
The telehealth capability is commonly implemented alongside Netsmart clinical and operational systems, which can reduce duplicate data entry across scheduling, documentation, and follow-up tasks. This platform-oriented approach fits organizations that want telehealth to function as one step in a larger care process. It can be advantageous for multi-program provider organizations that need consistent workflows across teams. Integration focus is a practical differentiator versus tools that primarily optimize the video visit experience alone.
Fits behavioral health use cases
Netsmart has a strong footprint in behavioral health and human services, and its telehealth offering aligns with common remote-session workflows in those settings. Organizations delivering therapy, case management, and coordinated services can use telehealth as part of ongoing treatment plans. This focus can be helpful where documentation and care coordination requirements are more complex than basic visit notes. It is generally better suited to provider organizations than direct-to-consumer therapy marketplaces.
Enterprise deployment support model
Netsmart typically sells and supports solutions through enterprise implementations, which can align with larger provider organizations’ governance, security, and rollout needs. This model can support standardization across multiple clinics or programs. It also tends to include structured onboarding and ongoing account support compared with lightweight, self-serve telehealth tools. For organizations already standardized on Netsmart, procurement and vendor management can be simplified.
Less suited to solo practices
The product is commonly adopted by organizations running broader Netsmart systems, which can make it a less natural fit for independent clinicians seeking a quick, standalone telehealth setup. Smaller practices may prefer tools that bundle telehealth with lightweight practice management and self-service onboarding. Implementation and configuration may be heavier than what a solo or small group requires. Total cost of ownership can be harder to justify without broader platform usage.
Platform dependence for best value
Many of the workflow benefits depend on using other Netsmart modules, so organizations not on Netsmart may see fewer advantages. Integrating with non-Netsmart EHRs and scheduling systems can require additional interfaces and project work. This can increase time-to-value compared with telehealth products designed to be EHR-agnostic out of the box. Buyers should validate integration scope and responsibilities during procurement.
Feature transparency varies publicly
Publicly available, detailed feature documentation and packaging can be limited compared with more self-serve telehealth vendors. This can make early-stage evaluation harder without vendor-led demos and scoping. Organizations may need to confirm specifics such as device/browser support, patient intake steps, and reporting capabilities during discovery. Procurement teams should plan for a more consultative evaluation process.
Plan & Pricing
No public pricing tiers or subscription costs are published on the official Netsmart Telehealth product pages. The Netsmart Telehealth product page directs visitors to "Request a Demo" or contact Netsmart for more information.
Seller details
Netsmart Technologies, Inc.
Overland Park, Kansas, USA
1968
Private
https://www.ntst.com/
https://x.com/Netsmart
https://www.linkedin.com/company/netsmart/
