NobelBiz OMNI+
Auto dialer software
VoIP providers
Social customer service software
Call center infrastructure (CCI) software
Contact center software
Contact center quality assurance software
Contact center workforce software
Call compliance software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$85.00 per user per month
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What is NobelBiz OMNI+
NobelBiz OMNI+ is a cloud contact center platform that combines inbound/outbound voice, dialer capabilities, and digital channels into a single agent and supervisor environment. It targets customer service, sales, and collections teams that need telephony, routing, and agent productivity tools with optional quality, workforce, and compliance features. The product is typically deployed as a hosted solution with NobelBiz-provided voice services and integrations to common CRMs and business systems. It differentiates through its bundled approach to contact center infrastructure (telephony) plus application-layer contact center functions under one vendor.
Omnichannel and voice in one
OMNI+ supports voice along with digital interaction handling in a unified contact center environment. This reduces the need to stitch together separate telephony and channel tools for many mid-market deployments. Supervisors can manage queues and agent activity across channels from a single platform. For teams consolidating tools, this can simplify operations compared with assembling multiple point solutions.
Built-in outbound dialing options
The platform includes outbound dialing capabilities used for sales, collections, and proactive service. Dialing modes and campaign controls help increase agent talk time versus manual dialing. When paired with the vendor’s telephony services, organizations can centralize call delivery and dialer management. This is relevant for teams that require both inbound routing and outbound campaigns in one system.
Contact center operations toolset
OMNI+ is positioned to cover core contact center needs such as IVR, ACD/routing, call recording, and supervisor monitoring. Optional modules commonly associated with quality management, workforce management, and compliance can be added to extend the base platform. This modular packaging can help organizations align features to their operating model. It also supports integration patterns needed for CRM screen pops and activity logging.
Vendor ecosystem less extensive
Compared with the largest contact center platforms in the market, NobelBiz generally has a smaller third‑party app marketplace and a narrower set of prebuilt integrations. Some integrations may require professional services or custom API work. This can increase implementation time for complex environments. Buyers with many existing systems should validate integration depth early.
Feature depth varies by module
While the suite covers many functional areas, depth can vary across quality, workforce, and analytics capabilities depending on the specific OMNI+ modules licensed. Organizations with advanced requirements (e.g., sophisticated forecasting, speech analytics, or complex QM workflows) may need to confirm parity with specialized tools. This can lead to add-on costs or the need to keep certain point solutions. A detailed requirements-to-module mapping is important during evaluation.
Telephony and compliance due diligence
As a platform that can bundle VoIP and dialing, buyers need to validate carrier coverage, number availability, and call quality in their operating regions. Compliance needs (e.g., consent management, recording disclosures, dialing rules) often depend on configuration and customer processes, not just software features. Organizations in regulated industries should plan for legal/compliance review and testing. This can add time to rollout, especially for outbound use cases.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Voice Essentials | $85.00 per user/month (monthly billing; displayed price applies for a 25-user contract) | Voice-only plan: NobelBiz Telecom Network, Voice Productivity Tools, Unified Agent & Supervisor Desktops, Inbound & Outbound Voice Interactions Suite, Open APIs, Compliance Tools, Dedicated Instances, Click to Call. Request a Quote. |
| Advanced Interactions | $100.00 per user/month (monthly billing; displayed price applies for a 25-user contract) | Everything in Voice Essentials plus Email Management, Live Webchat, Web Callback, Conversational SMS. Request a Quote. |
| Enterprise Interactions | $115.00 per user/month (monthly billing; displayed price applies for a 25-user contract) | Everything in Advanced Interactions plus social media channel suite (Facebook Messenger, WhatsApp, Twitter, Telegram). Request a Quote. |
| Custom Omnichannel Contact Center | Custom pricing | Personalized plan — contact NobelBiz for a custom quote. |
Notes:
- Promotion: "Get 1 free month with every 12-month contract at the advertised pricing." (as stated on NobelBiz site).
- Displayed monthly prices apply for a 25-user contract; site indicates quotes for other seat counts or larger deployments may result in discounts.
Seller details
NobelBiz, Inc.
Irvine, CA, USA
2002
Private
https://www.nobelbiz.com/
https://x.com/nobelbiz
https://www.linkedin.com/company/nobelbiz/
