Odoo Live Chat
Live chat software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$24.90 per user per month
Free TrialFree version
Small
Medium
Large
- Construction
- Information technology and software
- Manufacturing
What is Odoo Live Chat
Odoo Live Chat is a website live chat module within the Odoo business application suite. It enables customer-facing teams to handle real-time conversations from a website and route chats to available operators, with options to capture visitor information and create follow-up records in Odoo. It is typically used by small to mid-sized organizations that already run Odoo for CRM, sales, helpdesk, or website management and want chat to connect directly to those workflows. The product differentiates mainly through native integration with Odoo apps and shared data models rather than being a standalone chat platform.
Native Odoo workflow integration
Live chat conversations can connect directly to Odoo records and processes, such as leads, customers, and support tickets, depending on the installed Odoo apps. This reduces manual copy/paste and helps teams keep interaction history in the same system used for sales and service. For organizations standardizing on Odoo, it can simplify administration compared with running a separate chat tool plus integrations.
Unified agent workspace
Agents can manage chats from within the Odoo interface alongside related business context (e.g., customer details and prior interactions stored in Odoo). This supports handoffs between teams that share Odoo data and permissions. It is particularly useful when chat is one channel among several managed inside the same suite.
Modular deployment approach
Odoo’s modular structure allows teams to enable Live Chat alongside other Odoo modules as needs evolve (e.g., CRM, Helpdesk, Website). This can lower the operational overhead of stitching together multiple point solutions for basic chat-to-lead or chat-to-ticket flows. It also provides a consistent user and admin model across modules.
Best fit for Odoo users
The strongest value comes when the organization already uses Odoo for CRM, website, or service workflows. If a company runs a different CRM or support stack, adopting Odoo Live Chat may require additional integration work or process changes. Standalone chat products may offer faster time-to-value in non-Odoo environments.
Feature depth varies by edition
Capabilities and limits can depend on the Odoo edition (Community vs Enterprise) and the specific modules installed. Some advanced service, automation, or reporting needs may require additional Odoo apps or an Enterprise subscription. This can make total scope and cost harder to estimate without mapping requirements to Odoo’s module/edition structure.
Implementation and customization overhead
Organizations often customize Odoo to match internal processes, and chat workflows may need configuration to align with routing, permissions, and data capture requirements. More complex deployments can require Odoo development skills or a certified partner. This can be heavier than deploying a dedicated live chat tool with minimal configuration.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| One App Free | $0 | One app, unlimited users; Odoo Online. Odoo Live Chat can be selected as the free app ("Free, forever, with unlimited users"). |
| Standard | $24.90 per user/month (yearly) | All apps included; hosted on Odoo Online; includes unlimited support, hosting and maintenance. |
| Custom | $49.00 per user/month (yearly) | All apps included; Odoo Online / Odoo.sh / On‑premise; includes Odoo Studio, Multi‑Company, External API; contact sales for enterprise details. |
Seller details
Odoo S.A.
Ramillies, Belgium
2005
Private
https://www.odoo.com/
https://x.com/Odoo
https://www.linkedin.com/company/odoo/
